Customer Service Coordinator

About the role
Join Our Team as a Customer Service Coordinator!
Are you passionate about providing top-notch service in a fast-paced environment? We're looking for a Customer Service Coordinator to join our dynamic team at Team Global Express. If you thrive in a role where every interaction counts and enjoy working in a collaborative environment, this opportunity is for you!
About the Role:
As a Customer Service Coordinator, you'll be the driving force behind managing all aspects of Same Day jobs. From handling quotes and bookings to overseeing the end-to-end operational process and keeping customers updated, you'll play a pivotal role in ensuring service excellence. Building strong relationships with both internal and external stakeholders will be key to fostering growth and maintaining our reputation for exceptional service.
Key Responsibilities:
Engage with customers and colleagues in a positive and professional manner.
Ensure timely responses to calls, inquiries, and emails to enhance the customer experience.
Collaborate closely with colleagues, drivers, suppliers, and other teams to meet delivery expectations and uphold service standards.
Proactively notify customers of any issues or delays.
Drive continuous improvement initiatives to maintain operational excellence and deliver positive customer experiences.
Assist in identifying, investigating, and resolving operational and service issues specific to our Same Day service offering.
What You'll Bring:
A strong background in customer service with excellent interpersonal skills.
Intermediate computer skills.
The ability to multitask effectively in a time-sensitive environment.
Attention to detail and strong problem-solving abilities.
Knowledge of transport and freight handling is advantageous.
Join us and be part of a dedicated team committed to delivering outstanding service every day.
This is a Monday-Friday role based at our Banksmeadow depot, and you'll be part of our 24/7 call center team.
Ready to make a difference? Apply now and embark on an exciting journey with us!
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About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https:
//teamglobalexp.Com/ .
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents &
carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug &
alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.