Lead, Customer Marketing

Job Description

Lead, Customer Marketing - ( E )

Description

Are you committed to bringing your best to life every day?

At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the worlds leading life insurers, Nippon Life Insurance Group.

We're driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most - and that's a great purpose to bring us together at work every day.

We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We're a values-driven business that strives for high performance and growth as we look towards the future.

The Role We currently have a 12-month fixed term contract opportunity to join our Brand and Marketing team as a Lifecycle Marketing Manager.

Partnering closely with your key stakeholders and the broader business, you will plan, develop, and execute marketing and communication plans for MLC Life Insurance customers.

You will lead marketing initiatives to support the business priorities of growth, engagement, and retention using Salesforce Marketing Cloud to deliver clever, efficient, and engaging automated campaigns and ad-hoc communications.

About you

A true marketing professional, your confident and collaborative approach has seen you take responsibility and drive results. You have experience deploying and analysing successful response-driving marketing campaigns with a focus on digital execution.

You are a passionate customer advocate skilled at communicating the value and benefits of complex financial products in a simple engaging way.

You are comfortable interpreting and reporting on data, providing meaningful insights that will turn into actionable results. Attention to detail is a must for this role.

You possess exceptional written and verbal communication skills and a keen eye for opportunities. Experience within a fast-paced environment is highly sought after but most of all, you are enthusiastic and ready to embrace the spirit of change, initiative and innovation!

Bringing our best to life - why join us?

• We do work that makes a genuine difference to our customers, partners and community.
• We have a supportive, inclusive and flexible team culture, including hybrid working.
• We support your growth and development, and careers across our business units and teams that are as unique as our people.
• We reward and celebrate our successes, through our incentive and recognition programs.
• We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
• We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.

Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.