General Manager

About the Role

As a General Manager you will embrace and share our values of being Brave, Caring and Responsible. As a passionate, empathetic, and nurturing leader;
you will lead our care home and the team to achieve its care, safety, financial, operational, customer and people objectives. You will be provided with a strong support structure, including highly experienced and supportive operational and clinical management teams. You will be rewarded with a competitive salary package and management bonuses. Play a pivotal part in driving our purpose to help people live longer, healthier, happier lives and making a better world.

About the Care Home

Bupa Portland is a charming care home set in a coastal town in southern Victoria. You'll be close to the local community with schools, parks, tourist locations and transport links nearby. The home also features a secure dementia support community for those with specialised care needs.

We're proud that our care homes strong commitment to a happy, quality Home is reflected in our most recentindependently verifiedteam engagement score of 80+, which is considered world class against global benchmarks.

Benefits

• Range of discounts on Bupa products - Healthcare, Optical, Dental
• 'People First' wellness program that can be accessed by all employees.
• Bupa Online Leadership Development, available on demand.
• Clinical learning opportunities and more, through online and face to face training.
• Internal transfers across our care homes.
• Employee Networks for you to get involved in an area you are passionate about, have your voice heard and be you at Bupa.

Duties

• Create a positive and engaged culture in the Care Home for all employees to thrive in.
• Provide strong leadership to your Care Home employees, leading with Bupa's Values to ensure your team is supported to perform at their best

• Support your leaders to have frequent team and individual performance and development conversations, to help employees be successful in their roles
• Ensure a person-first approach is taken at the Care Home to support our residents and their families, enabling and respecting residents to make informed decisions about their care
• Ensure Aged Care Standards are embedded within the Home.
• Diagnose and solve business problems, drawing on your key business insights to develop and execute appropriate interventions at pace
• Deliver the required commercial outcomes

Skills &
Experience

• Experience leading a customer-centric culture in a B2C business, focused on enhancing customer engagement, experience and acting on customer feedback.
• Leadership roles in highly regulated sectors with strong performance standards, risk and capital management, and sense of purpose / brand identity (profits reinvested in the business for customers).
• Capacity to actively learn through experimentation, pivot and apply experience to new roles and industry.
• Has developed or driven continuous improvement efforts in large organisational settings.
• Experience leading others through high-pressure situations or adversity.
• Solid commercial understanding of budgets, resource management and key levers for profitability - to allow for better care outcomes and re-investment opportunities.
• Considers differences in stakeholder perspectives to reach optimal solutions and ensure organisational responsiveness to stakeholders.
• A track record of maintaining service delivery and customer satisfaction within health or other service industry, in accordance with strict regulations and standards.

Culture

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.