Customer Support Officer

About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.T eamglobalexpress.Com .
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents &
carers
Peer recognition awards acknowledge when you go above and beyond.
About the Role
As a Customer Support Officer at TGE, you will play a vital role in ensuring smooth operations and excellent customer service.
Key responsibilities include:
Managing and responding to emails and phone calls promptly and courteously, providing excellent customer service and taking ownership of each interaction.
Data entry of consignment information with precision and accuracy.
Customer pick-up bookings
Consignment Entry
Performing general administrative duties to support operational efficiency.
Providing ad hoc operational administrative support as required.
About You
Skills &
Experience:
Intermediate or Advanced proficiency with Microsoft Excel, Word, and Outlook.
Willingness to obtain a police clearance if not already obtained.
Strong organizational skills with the ability to multitask effectively.
Exceptional attention to detail and accuracy in all tasks.
Previous experience in a blue-collar industry is desirable but not essential.
Demonstrated customer service orientation and related skills.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug &
alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia