Customer Service/Operations Support

About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.T eamglobalexpress.Com .
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents &
carers
Peer recognition awards acknowledge when you go above and beyond.
About the role
As an Operations Support Officer, you are responsible to cover all aspects of customer service/freight solutions/administration component. You are also responsible to ensure enquiries that cannot be answered during the first call are investigated and resolved quickly and effectively.
What you’ll do
Accurately and efficiently record all client information and record all investigations into appropriate computer systems.
Day to Day housekeeping of inbound freight with further attention requirements
Ensure all customer enquiries are actioned and resolved to company and client satisfaction in a timely manner.
Communicate with clients/contact centre regularly through the course of an enquiry via all platforms (salesforce, phone, email )
Provide feedback to the Supervisor regarding consistent service failures by sub contactors or staff drivers.
Assist in finding solutions to prevent recurrence of service failures.
Support all Admin and FSOL team members in a backup capacity
Ensure enquiries are handled in a professional and prompt manner.
What you’ll bring
Proficiency in data entry and time management.
Computer literacy/knowledge of MS Office computer applications
Excellent team player
Ability to resolve conflict and negotiate solutions to problems quickly
Ability to handle freight – manual lifting of up to 16kgs.
Previous experience in the transport industry is highly advantageous.
Good communication skills both written and verbal and excellent telephone manner.
#LI-SP2
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug &
alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia