Client Solutions Consultant

Transport and Main Roads (Organisation site (
Smart Service Queensland;
Service Delivery &
Operations;
Queensland Government Customer &
Digital Group;
Brisbane

Smart Service Queensland (SSQ) is the primary contact point for customers to access Queensland Government services, delivering over 260 services on behalf of the Queensland Government through multiple channels including phone, counter and online.

- Liaise and collaborate with partner agencies and internal stakeholders regarding management of new business opportunities, campaigns, disaster responses, improvements and change requests.

- Assist with developing service proposals for partners for new business or change requests that establish partner requirements and customer service objectives.

- Coordinate and manage the design and implementation of solutions.

- Establish and facilitate relationships between internal branches, partner agencies, and third-party service providers, to enable the delivery of the service.

- Monitor, review and report on performance of partner services through analysis of processes and strong relationship management skills.

- Support and inform the Partner Engagement and Experience Manager regarding operational performance, risks and issues, and ongoing improvements.

- Maintain professional knowledge and share information with others to develop self and others, and to support the consistent and ongoing delivery of Smart Service Queensland service/solutions for partners.

Applications to remain current for 12 months

Job Ad Reference:
QLD/574914/24

Closing Date:
Thursday, 11 July 2024

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights ( ) and diversity ( ) .

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• TMR applicant-guide (PDF, 301KB) ( )
  Role Description (Word, 268KB) ( )
  
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Inclusion and diversity

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights ( ) and diversity ( ), including making any reasonable adjustments to support you through the recruitment process.

This recruitment portal is your gateway to a wide range of graduate program positions on offer in the Queensland Government.

Visit the Queensland Graduate Portal

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