Credit Lead

Credit Lead

• Own the credit and billing function of a large and diverse business
• Opportunity to make impactful improvements
• Lead and mentor a hardworking and motivated team
• Work for a large, essential services critical to the Australian economy

About us

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia.We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region's economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia's supply chain.At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place safety above all else.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment.We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets.

About the role

The Credit Lead is responsible for the effective and timely management of all aspects of credit risk and accounts receivable processing and billings for Pacific National.

Key responsibilities include:

• Manage and lead the full end to end Billings, Accounts Receivable and Credit functions
• Ensure that billings are processed accurately, completely, and as per agreed timeframes, including the review and analysis of billing data prior to being invoiced
• Provide hands on guidance for all credit risk and collections related activities
• Proactively manage billings discrepancies and timely processing of adjustment requests
• Ensure the delivery of all reporting is delivered accurately and on time
• Oversee the management of internal and external queries
• Ensure that all reconciliations are accurately completed in a timely manner
• Oversee end of month processing
• Drive accountability and strong performance within the team
• Support project related activities

About you

This role will suit a strong people leader with the ability to coach, mentor and develop a team of hardworking individuals. To be successful in this role the successful candidate must be accustomed to operating in a complex billing and credit risk management environment of a similar scale.

The ideal candidate will also possess the following skills, experience and attributes:

• Tertiary qualifications in Business/Accounting
• Strong knowledge and experience with high volume transaction processing, management of credit risk and billings in a commercially complex environment
• Intermediate to advanced Excel skills with the ability to deal with vast amounts of data
• Proven ability to quickly learn new systems and processes as this role is hands on during periods of peak processing
• Prior experience using Peoplesoft is highly regarded
• Able to demonstrate reconciliations experience
• Excellent written and verbal communication skills
• Ability to build strong relationships with internal and external stakeholders
• Proven analytical and problem-solving skills
• High attention to detail with a results-oriented focus
• Background in transport, logistics, heavy industry, or other related industries will be highly regarded

The benefits

At Pacific National we value diversity, inclusion, and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work.

When you join the Pacific National team, you'll be encouraged to take ownership of your career and we'll be there to support you with a range of exciting initiatives including:

• Industry leading programs focussed on your growth and career development
• Paid parental leave up to 14 weeks,with superannuation - after only 6 months service
• Parental benefits for birth, surrogacy, adoption, foster care, and kinship care
• Opportunity to purchase additional annual leave
• Flexible working arrangements (subject to business needs)
• A focus on your mental health and wellbeing through our PeerConnect program
• Access to our Employee Assistance Program, administered by Benestar, offering confidential counselling services for employees and their eligible family members, paid for by us at no cost to you
• Access to Unmind, a digital platform that gives you access to tools, training and exercises that will support your mental wellbeing
• Discounted fitness and wellbeing benefits with membership to WhereFit, our wellbeing benefits partner
• Novated leasing and discounts on selected health insurance funds, travel, retail brands, vehicles and more

We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National WORK180 Endorsed Employer to find out more including a list of all of our benefits and policies.

We are seeking applicants who share our values:
Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it.These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

Closing date

Applications close on the 7th of July 2024.

Next steps

Are you ready to be part of our future?

To apply, please click on the 'Apply' button below and follow the prompts.

To find out more about Pacific National, our benefits and opportunities we offer, visit our careers page:

Acknowledgement of Country

We acknowledge the Traditional Custodians of the land on which we work, live and rail. We pay respect to Elders past, present and future and to the continuation of cultural, spiritual, and educational practices of all Aboriginal and Torres Strait Islander peoples.