Solutions Architect

Product, Sydney, Full Time, $150,000 - $170,000 / year Job Description

In May 2023, Reward Gateway was acquired by Edenred, a CAC40 company listed on the Paris Stock Exchange with over 50 years of experience. Edenred is a leading digital platform connecting over 60 million users, 2 million partner merchants, and nearly 1 million corporate clients across 45 countries.
Together, Reward Gateway and Edenred are global leaders in employee benefits and engagement. We help clients transform employee experiences to attract, engage, and retain top talent through benefits, rewards, recognition, and well-being programs.
Our shared mission, 'Making the World a Better Place to Work' and 'Enriching Connections, For Good,' guides us in improving employee engagement and building stronger, more resilient organisations for a better future.
Your role in our Mission
As a Solutions Architect, you will bridge business/client requirements and the implementation of our HR enterprise solutions. With an agile approach, you'll map client needs to existing technology solutions. As an expert in our platform and architecture, you'll guide clients to achieve value, while managing feedback loops with internal stakeholders including our Product and Engineering teams.
Flexible, Hybrid Working
Our office is for you to use as much as you like;
as a minimum our APAC Implementation Team works from our Sydney office at least twice a week.

Key Responsibilities

• Deep Product Knowledge:
  Gain and maintain an extensive understanding of our product suite, including its technical limitations.
• Use Case Analysis:
  Assess client needs to determine applicable use cases our platform can address. Recommend optimal product configurations and program implementations.
• Proposal Development:
  Collaborate with the Sales and Client Success teams to create compelling, customised proposals in response to RFPs, ensuring technical feasibility and alignment with client requirements.
• Client Consultation:
  Offer expert advice and recommendations to clients and prospects on the product's functionalities, limitations, and best use scenarios, including roadmaps, documentations and alternative solutions where necessary.
• Technical Issue Resolution:
  Provide direct support and technical assistance to escalated local client issues, coordinating with product and engineering teams.
• Technical Liaison:
  Provide technical leadership to teams throughout the project lifecycle. Act as a bridge between clients/client facing teams and our product and engineering teams, understanding and translating technical requirements and most importantly providing sound advice to clients based on the capabilities, limitations and strategies of our products.
• Continuous Learning:
  Stay abreast of product updates, emerging issues, and technological developments to continuously refine your expertise and advice.
• Insight Collection and Reporting:
  Actively gather insights from client interactions, identifying common challenges, preferences, and opportunities within our platform's usage. Regularly compile and report these findings to the Product Management team, providing valuable data that informs future product development and enhancements.
• Knowledge Gap Identification:
  Monitor and identify knowledge gaps within the Sales and Client Success teams regarding our product's features, capabilities, and limitations. Communicate these gaps to the Product Management and Product Operations teams to facilitate the development of training programs and resources aimed at enhancing team expertise and efficiency.
• Feedback Loop Creation:
  Establish a systematic feedback loop between client-facing teams and product teams. Ensure that client feedback, suggestions, and experiences are accurately and promptly related to Product Managers, contributing to a client-centric approach in product evolution.
• Collaborative Strategy Development:
  Work closely with Product Managers and Product Operations to develop strategies for addressing client needs and knowledge gaps. Participate in strategic meetings to advocate for client perspectives and ensure that sales and client success insights are integrated into product planning and development.
• Interdepartmental Communication:
  Serve as a key communication conduit between product engineering teams, sales, implementation and client success departments. Facilitate a mutual understanding of challenges and opportunities, ensuring that all teams are aligned in their approach to client service and product improvement.
• Create scalable templates, processes and best practices to facilitate solution design and implementation.

Skills

• 3 + years of Solutions Architecture experience, with a good understanding of complex system integration challenges and global platform implementations
• Proven experience in defining and documenting As Is &
  To Be Architecture, defining services and integrated applications, whilst working with stakeholders to help define and deliver strategic plans and roadmaps
• HR Tech or Enterprise system experience and a technical background with a good understanding of complex system integration challenges and adaptation to use cases would be highly desirable
• Demonstrated passion for inspiring change by creating practical, workable architectures aligned to IT principles and following appropriate governance
• Demonstrated impact on revenue growth and client satisfaction
• Technical Programme/Project Management and experience working with global and senior-level stakeholders
• Enjoy presenting and speaking to Clients working with our Commercial Teams
• Solid analytical and problem-solving skills to understand client problems and identify standard use cases that our product supports and at the same time satisfy the client's need
• Experience delivering consultancy services, presales support and advice to clients
• Experience resolving complex and important escalations with senior customer executives
• Ability to work cohesively with technical and non-technical stakeholders
• Knowledge and experience of AWS and Azure Cloud Architectures
• Excellent communication skills and native/proficient English

The Interview Process

• Telephone call with a member of the Talent Acquisition Team
• In-person interview with Head of Implementation and Head of Client Success
• Final Assessment with Managing Director, Director of Sales and Chief Technology Officer or Chief Product Officer

At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you'll get in return for joining our Mission at rg.Co/lifeatrg.

Client Success
Melbourne or Sydney
Full Time

Client Success
Melbourne or Sydney
Full Time

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