Site Reliability Engineer

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Create impact as a Site Reliability Engineer.

Join the largest insurance group in Australia and New Zealand.

We are currently looking for a Site Reliability Engineer to join our NRMA Customer Loyalty (CLP) program! The Customer Loyalty Program helps to build on our already strong customer base by recognizing them, rewarding them and helping them engage in safety-driven tasks to make their world safer.

Your Role

You'll join the growing CLP Operations team to provide day-to-day operational support, making sure the stable operation of the Customer Loyalty Platform is maintained as we transform and build the platform in line with our strategic priorities.

To be successful in this role, you will have a solid understanding of IT Service Operations processes (Incident, Problem and Change) and the tools to monitor, respond and optimize such as ServiceNow, New Relic, and Splunk.

This is a permanent role, and we welcome applicants from Sydney. We work flexibly with a mix of work from home and the office.

About You

• Experience in DevOps, SRE or a related field
• Experience working on customer-facing platforms providing operational support (customer loyalty application being advantageous although not mandatory).
• Understanding of and use of IT Service Operations processes (Incident, Problem and Change) and tools such as ServiceNow
• Experience with monitoring tools and relevant search queries for detailed analysis:
  
  • Splunk (troubleshooting logs to investigate issue, alert &
    ad-hoc Splunk data extract)
  • New Relic (including configure synthetics monitoring, alert policies, alert conditions, dashboard)
  • Postman / Insomnia
  • GitHub / Bamboo
  • SQL skills (PostgreSQL)
• Familiarity with modern front-end build pipelines and tools (bamboo, docker, rancher)
• Understanding of authentication and authorization technologies e.G. Okta, auth0
• Knowledge in implementing continuous improvement and recommendations for best practice and containerised architecture and applications (Kubernetes)
• Bachelor's degree in Computer Science, Engineering, or a related field

Applications close Friday, 7 June at 11:
59pm AEDT.

ABOUT US

IAG is the largest general insurance group in Australia and New Zealand. We're also a tech and research facility, a hub forclimate change experts and a centre of resiliencedesign. We chat over coffee with customers,advocate for them in the corridors of Parliament andback them up in the community when life's momentshit hardest.

You'll know our brands - NRMA Insurance, CGU, WFI, ROLLiN', AMI, NZI, and State Insurance to name a few. Together theyturn our IAG purpose of making your world saferinto action by helping, supporting ambitions andmaking insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We're also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutionsthat enable growth,develop resilienceand create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees.We do this because we're ready for you.

All this shows up in what we offer:

• Grow your financial future with 13%superannuation as standard
• Access up to 50% off personal insurance, including home and motor insurance
• Flexibility through a program called MyFlex - supporting you to live life to thefull
• Welcome Back cash bonus when returning fromparental leave
• A certified Family Inclusive Workplace TM