Service Network Supervisor

Service Network Supervisor Our OrganisationEpson is a global leader in imaging technologies. We work in harmony with our environment and communities to make things that improve the way we all live and work.At Epson Australia, we believe in openness, team spirit and respect. We focus on what's important. We are a business that looks after our people and are proud of our ambition, and our successes.We take our environment and sustainability seriously, and we're committed to helping everyone who works here be the best they can be. Our brand is global;
however, we've managed to create a unique family culture that feels local and gives you the support you need to find your own way.About the RoleEpson Australia are seeking a highly motivated and experienced Service Network Supervisor to join our team. As the Service Network Supervisor, you will play a crucial role in ensuring that Epson's service coverage and infrastructure for all products are maintained at the highest standards. You will be tasked with overseeing and organising our Authorised Service Agents (ASAs) to ensure the delivery of outstanding customer service and support across multiple facets.Your key responsibilities will include:
Collaborate closely with your Manager and Epson staff to achieve and maintain corporate Customer Service goals and Key Performance Indicators (KPIs).Select, train, motivate, manage, review and support Epson ASAs, ensuring they have the necessary resources to excel and meet industry expectations.Establish responsive reporting channels for effective communication.Offer ASA repair support and liaise with the Epson Repair Centre (ERC) to resolve repair and technical issues.Resolve service-related customer disputes that are escalated from the call centre.Continuously review and align systems with current service practices and processes.Qualifications and ExperienceAn experienced people leader who can effectively build and maintain relationships, can coach, mentor and develop team to continually evolve and excessEssential to this role you will need great attention to detail, and excellent communication skillsYou must have proven experience (3 years) in a service coordinating capacity with a solid understanding of indirect service models an advantageDemonstrates solid operational experience, preference being in a technical environmentA change and continuous improvement advocatePreferably in the printing, copier, or technology industryWhat we offer youBirthday leaveVolunteer LeaveFree parking (Macquarie Park &
Yennora sites)Staff discounts on Epson productsStaff discounts on Seiko watchesEpson's default super fund coverage and additional insurance coverage at no expense to the employeeHow to ApplyIf this sounds like you - apply via the link and include a current resume along with a covering letter outlining why you would be the ideal person for this role.Only shortlisted applicants will be contactedYou must be an Australian citizen or Permanent Resident with full working rights to be considered for this roleRecruitment Agencies - Thank you for thinking of us, however we do endeavour to fill this opportunity through direct channels at this time. If we find that we do need agency assistance, we will be in touchPre-employment checks including references and police checks to be conducted for candidates in later stages of the recruitment process AUD Australia - NSW Sydney Parramatta &
Western Suburbs Yennora2161 Application Successful

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X Service Network Supervisor

Our Organisation

Epson is a global leader in imaging technologies. We work in harmony with our environment and communities to make things that improve the way we all live and work.

At Epson Australia, we believe in openness, team spirit and respect. We focus on what's important. We are a business that looks after our people and are proud of our ambition, and our successes.

We take our environment and sustainability seriously, and we're committed to helping everyone who works here be the best they can be. Our brand is global;
however, we've managed to create a unique family culture that feels local and gives you the support you need to find your own way.

About the Role

Epson Australia are seeking a highly motivated and experienced Service Network Supervisor to join our team. As the Service Network Supervisor, you will play a crucial role in ensuring that Epson's service coverage and infrastructure for all products are maintained at the highest standards. You will be tasked with overseeing and organising our Authorised Service Agents (ASAs) to ensure the delivery of outstanding customer service and support across multiple facets.

Your key responsibilities will include:

• Collaborate closely with your Manager and Epson staff to achieve and maintain corporate Customer Service goals and Key Performance Indicators (KPIs).
• Select, train, motivate, manage, review and support Epson ASAs, ensuring they have the necessary resources to excel and meet industry expectations.
• Establish responsive reporting channels for effective communication.
• Offer ASA repair support and liaise with the Epson Repair Centre (ERC) to resolve repair and technical issues.
• Resolve service-related customer disputes that are escalated from the call centre.
• Continuously review and align systems with current service practices and processes.

Qualifications and Experience

• An experienced people leader who can effectively build and maintain relationships, can coach, mentor and develop team to continually evolve and excess
• Essential to this role you will need great attention to detail, and excellent communication skills
• You must have proven experience (3 years) in a service coordinating capacity with a solid understanding of indirect service models an advantage
• Demonstrates solid operational experience, preference being in a technical environment
• A change and continuous improvement advocate
• Preferably in the printing, copier, or technology industry

What we offer you

• Birthday leave
• Volunteer Leave
• Free parking (Macquarie Park &
  Yennora sites)
• Staff discounts on Epson products
• Staff discounts on Seiko watches
• Epson's default super fund coverage and additional insurance coverage at no expense to the employee

How to Apply

If this sounds like you - apply via the link and include a current resume along with a covering letter outlining why you would be the ideal person for this role.

• Only shortlisted applicants will be contacted
• You must be an Australian citizen or Permanent Resident with full working rights to be considered for this role
• Recruitment Agencies - Thank you for thinking of us, however we do endeavour to fill this opportunity through direct channels at this time. If we find that we do need agency assistance, we will be in touch
• Pre-employment checks including references and police checks to be conducted for candidates in later stages of the recruitment process

At Epson Australia, we value diversity and inclusion, therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.