Service Delivery Manager

Service Delivery Manager QBE Insurance Paramatta, Australia Posted 1 day ago Hybrid Job Permanent Competitive

Primary Details
Time Type:
Full time
Worker Type:
Employee

• Sydney, NSW
• Full time, Permanent opportunity

The Opportunity
The Service Delivery Manager will play a crucial role in overseeing the management, security, strategic direction and 'felt experience' of IT application service by the business by working closely with the business, IT and other stakeholder teams deliver efficient IT services and manage changes effectively.
Your new role
You will be responsible to effectively communicate with various stakeholders internally and externally on Business operations, Risk, Audit, Release Management, Environments Management, Value Streams and Projects, Infrastructure teams, Vendors, Platforms, Major Incident Management and Change Management to ensure alignment and coordination in service delivery effort s. Collaborate with key business stakeholders to develop risk management plans in line with compliance requirements and provide insights and risk mitigation strategies. Take ownership of problem tickets, focusing on permanent solutions by identifying root causes and collaborating with teams to prioritize and implement effective fixes.

• Oversee internal and external audit programs, coordinate with internal and external stakeholders to gather necessary information, and facilitate any findings and recommendations.
• Develop, implement, and monitor SLAs to ensure that service delivery meets agreed-upon standards and KPIs.
• Collaborate with vendors and third-party service providers to ensure seamless service delivery and adherence to SLAs.
• Generate executive level reports on service delivery performance by analysing data and presenting findings to management and stakeholders.
• Serve as a primary point of contact between the IT and business to ensure collaboration between the two and facilitating any required communication and service delivery.
• Oversee access revalidation processes, ensuring compliance with security policies and procedures.
• Validate operational and performance reports to ensure accuracy and consistency and collaborate with relevant teams for resolution.
• Foster a culture of continuous improvement by identifying areas for enhancement in service delivery, processes, and systems.

About you:

You will have proven experience with IT Service Management, Project delivery, Application development, design &
integration, alongside excellent stakeholder management, communication and presentation, and interpersonal skills. Experience working in Financial Services and technical understanding to grasp challenges and communicate them effectively to the required team.

• Experience in IT Service Management, ability to apply reasoning skills in problem solving.
• Proven experience in/or Change delivery, Project management and Customer Relationship Management in highly recommended.
• Proven experience of providing assurance on application services across business units.
• Experience in managing teams is crucial, you will be responsible for coordinating the efforts of various teams to ensure service delivery meets expectations.
• Sound knowledge of managing application services and testing approaches with good understanding of application architecture and digital:
  concepts, practices, and tools

About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment - what if it was yours too?
Your career at QBE - let's make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance &
  reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE's Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards &
Recognition

• We value our employee's experience with us and are proud to have been recognised for the following awards:
  
• 2021 LinkedIn Top Employer &
  HRD Employer of Choice
• 2020 Best Workplace Diversity &
  Inclusion and Excellence Award for Best Health &
  Wellbeing at the Australian HR Awards
• Platinum employer in the Australian Workplace Equality Index - the definitive national benchmark on LGBTIQ+ workplace inclusion
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family Friendly Accredited employer since 2021
• Winner Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2023
• Winner Organisational Development category at the Australian HR Institute (AHRI) Awards 2022

Apply now
APPLY NOW and let's make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at
Application Close Date:
26/06/:
59 PM
How to Apply:
To submit your application, click "
Apply"
and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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