Service Delivery Manager

Pra australia - Sydney
30+ days ago (16/06/2024)

job description


Exciting Opportunity Alert!
An industry-leading specialist in cloud services for businesses and government is hiring a Service Delivery Manager!

Why Join Us?

  • Tech Best Great Place to Work in 2024!
  • Australia's Managed Services Cloud business.
  • Highest Net Promoter Score on the ASX.
  • World's best customer experience - World Communications Awards 2020 winner.

About the Role As a Service Delivery Manager, you will:

  • Build and manage strategic operational relationships, including C-suite contacts.
  • Support customers with their operational needs through site visits and phone contact.
  • Manage project implementations and changes to services.
  • Act as a point of escalation for operational issues.
  • Identify opportunities to meet customer needs with our products and services.

What We're Looking For

  • A university degree.
  • 5+ years in roles such as Service Delivery Manager, Project Manager, or Customer Success Manager.
  • Experience in IT, preferably with a Managed Services, IaaS, or Cloud provider.
  • Understanding of cloud technologies.
  • ITIL, Agile, and/or Prince II certifications (highly desirable).
  • Excellent communication skills and a passion for exceptional customer service.


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Service Delivery Manager

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