Service Delivery Manager - Workday Erp

Service Delivery Manager - Workday ERP page is loaded Service Delivery Manager - Workday ERP Apply locations Melbourne - Head Office time type Full time posted on Posted 2 Days Ago job requisition id JR100624

VicRoads Registration and Licensing Services (RLS) has undergone a major organisational transformation and now, as a corporate entity, is creating a stronger business model to deliver VicRoads' long-term strategy.

The outcome of this corporate transformation is greater investment in our people, systems and technologies which will not only deliver greater capability internally but enable the delivery of new digital products and services to enhance the experience for our customers, our partners, and the Victorian community.

Annual Salary Range:
Commensurate with Experience

Employment Type :
Ongoing - Full-Time

Usual Work Location :
Rialto Melbourne CBD/ Work from home

About the Opportunity

The ERP Service Delivery Manager will forge key relationships with business stakeholders, collaborating to formulate a service strategy for our enterprise HR and Finance systems.

The role aims to enhance business engagement and service enablement through effective collaboration, investing in developing the necessary capabilities to front our service catalog and act as the conduit between key stakeholders, ensuring business outcomes. You will operate and further develop our Workday Governance Model to drive clear accountabilities, support decision-making, and promote collaborative ways of working.

The Service Delivery Manager will be responsible for managing the change pipeline primarily for our ERP Workday, while also representing applications supporting related services such as Health and Safety, Risk Management, and Financial audit. Using a matrix model, you will ensure internal and external support services are efficient, provide value, and are managed within service level agreements.

About you

The skills and experience required in the position include, but are not limited to the following:

• You will define a resource and capacity management/capability uplift plan, establishing an operating rhythm supported by consistent planning and service management reporting.

• Leadership across our AMS provider and internal support teams, ensuring adherence to service level agreements (SLAs) and driving continuous service improvement.

• Craft and take charge of the complete support service strategy and its delivery. Coordinate diverse cross-functional teams, ensuring operational soundness, security, and stability of the platforms and services within the defined scope.

• Demonstrated expertise in a Service Delivery Management role, collaborating with Managed Service Providers and internal stakeholders to ensure an outstanding experience across enterprise applications.

Culture:

To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that - great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.

What we offer:

Competitive salary and benefits

Supportive, diverse, and inclusive work environment

Opportunities for professional and personal development

Flexible working arrangements and family friendly practices

How to Apply

Please submit your application via the "
Apply"
button. Applications should include a resume and a brief covering letter.

Applications close 11.59pm on 5th of May 2024.

For a copy of the Position Description please email

Unfortunately, applications cannot be accepted via this email.

Please note:
This position requires the successful employee to provide evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness.

Failure to comply with this condition of employment may impact your eligibility for employment in this position with Vic Roads. VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence.

About Us

VicRoads Registration and Licensing Services, which includes Custom Plates, impacts the lives of all Victorians.

With road safety at the heart of everything we do, VicRoads RLS provides mobility and accessibility by registering 6.2 million vehicles and licensing almost 5 million drivers a year.

Our customer service network reaches all corners of the State, with 41 Customer Service Centres, another four dedicated Licence Testing Centres, and three call centres serving more than 90-thousand customers a week. This is in addition to our online and digital products and services which enable more than 24 million transactions per year.

We also have a growing corporate, technical and commercial business that is building on our offering to customers and enabling even greater access to our products and services.