Senior Program Manager, Customer Programs

- Bachelor's degree or equivalent
- 6+ years of product or program management, product marketing, business development or technology experience
- Experience owning/driving roadmap strategy and definition
We are looking for an analytical, customer-obsessed and innovative Senior Program Manager to join the Customer Programs team at Amazon Retail Australia.
You will have a passion for operations and problem solving. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead large, complex cross-functional projects, and influence diverse peers and senior leaders. You will also be comfortable rolling up your sleeves and diving deep into the details.
You will be responsible for delivering strategic profitability initiatives and driving customer basket building through growing Units Per Purchase (UPP) on Amazon Australia. You will enhance the shopping experience to make consolidated purchasing easier for customers. You will also help drive growth and operational excellence in the Consumables category, through ensuring optimal customer delivery experience. In this role, you will be responsible for leading the continued development, expansion and optimisation of these initiatives. You will leverage customer, financial and operational insights to develop ideas, identify defects and run experiments. As the leader of these efforts, you will directly partner with teams across Operations, Supply Chain, Amazon Flex, Tech, Legal and Finance to implement experiments and solutions, and measure impact.
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Our team operates out of our fabulous CBD office (conveniently located near many transportation options), and from home (during COVID-19) leveraging technology.
Key job responsibilities
To excel in this role, you will:

- Analyse data and dive deep into business metrics to develop actionable solutions to accelerate profitable growth.
- Be passionate about customer experience and delivering innovative enhancements on behalf of our customers.
- Identify defects across the customer journey and operational processes, and work with partner teams to deliver innovative solutions.
- Help launch new products, features and incentives to improve customer basket building, profitability and grow Units Per Purchase (UPP).
- Build relationships with and influence teams across Operations, Supply Chain, Tech, Legal, Vendor Management and Finance.
- Bring robust program management skills, holding your program stakeholders accountable to the highest of standards.
- Have strong interpersonal skills, and the ability to influence local and remote teams, both tech and non-tech.
We are open to hiring candidates to work out of one of the following locations:
Sydney, NSW, AUS