Senior Operations Engineer, Ai

Job Description

• Flexible and inclusive work environment
• Full-time, permanent opportunity
• Deliver outcomes for our Members

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.
Your new role:

The role of the Senior Operations Engineer, AI is pivotal in managing and enhancing the performance, reliability, scalability, and security of the Fund's AI systems and infrastructure. This advanced role demands a candidate with a sophisticated blend of technical prowess and operational insight while maintaining a relentless drive for excellence and alignment with the fund's strategic objectives.
Key duties include but are not limited to:

• Lead the operational management of AI technologies, ensuring robust, scalable, and secure systems.
• Spearhead initiatives for system optimization, performance enhancement, and reliability.
• Oversee the monitoring of cutting-edge AI technologies, including LLMs, GPTs, and OpenAI services, implementing proactive measures to ensure optimal performance.
• Lead incident management efforts, collaborating with Service Management teams for rapid problem resolution, and driving post-implementation reviews and root cause analysis to prevent future issues.
• Direct the management and governance of AI data sets, ensuring the accuracy and performance of AI models meet the highest standards and reflect the company's strategic data needs.
• Champion the lifecycle management of AI technologies, from conceptualization and testing to integration and operationalization, ensuring compliance with internal and external standards.
• Act as a thought leader within the organization, promoting AI awareness and best practices across various domains to maximize AI's value.
• Foster strong partnerships with business units to align AI operations with business objectives and compliance requirements, leading technical and business discussions and solution design workshops.

What you'll need:

• Advanced degree in Computer Science, Information Technology, AI, or a closely related field.
• Proven track record (7+ years) in the operational management of AI technologies, with a focus on system reliability, scalability, and security.
• Deep understanding of AI models and technologies, including LLMs, GPTs, and OpenAI services, coupled with extensive experience in technical testing, monitoring, and incident management.
• Proficiency in AI data management and governance, with a keen eye for ensuring model accuracy and performance.
• Expertise in data management, analysis, and AI technology integration.
• Advanced troubleshooting skills and familiarity with IT service management frameworks, preferably ITIL certified.

What next:

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.
We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
At AustralianSuper, our purpose will empower you to reach your true potential
Australian or New Zealand citizenship or Australian permanent residency status is required.
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