Senior Contact Centre Engineer
job description
We are currently working one of Australia's leading Telecommunication provider to assist them in sourcing suitable Contact Centre Talent to work as part of a large program of work. They are currently looking out for a Senior Contact Centre Engineer to assist on the build of a new CC working with NICE CX One technologies. This role is open to both day rate contractors and permanent candidates.
In this position, you will be involved in the development and implementation of solutions whilst working closely with various cross functional teams. This role involves both onsite (3 days onsite) and remote work and (when required).
Key responsibilities:
- Provide advice and consultancy and 3rd level support to pre-sales, project delivery and post-project support teams for CC solutions.
- Analyse customers' CC related needs and develop solutions and value propositions to satisfy complex customer Information &
Communications Technology (ICT) requirements. - Develop capability and technical skills/certifications to support existing and new offerings.
- Demonstrate an understanding of CC solutions (from network core to desktop and CC peripherals), providing commercial &
technical/architecturalsupport
Key Skills:
- Demonstrated contact centre technical solution delivery experience using either NICE CX One and Cisco Cloud CX
- Experience with integration to customer or cloud email solutions and/or third-party messaging services.
- Experience with Design, Delivery and Support functions within a Contact Centre delivery project
- Technically confident in 'setting-up', configuring and conducting live CC solution customer presentations, industry forums &
conferences, where technical resources to assist may be limited.
If you are seeking the next step in your career, please APPLY NOW.
For any further questions or information, please contact Lizbeth Delos Reyes and quote job
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.