Senior Compliance Specialist (Operations)

️ About Amber

Amber is a technology company and an electricity retailer. We are a new way to buy power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It's a cheaper way to buy power and the fastest way for Australia to reach 100% renewable energy.

We are growing rapidly and have thousands of customers who love what we are doing and a great product that will play a significant role in driving Australia towards a renewable future. We are backed by Australia's leading VCs (including Square Peg Capital and Main Sequence Ventures), impact-focused investors and individuals, Commonwealth Bank and NRMA.

We're on our way to taking the business to real scale as we disrupt a huge market for the better. You'd be a part of a team of over 100, with expertise across energy, technology, marketing, and operations. We're committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.

About the role

Looking for a job at a purpose driven start up? Amber is looking to hire a Senior Compliance Specialist!

You will be working within our Operations team to help deliver and maintain best-practice compliance practices as Amber grows. You'll apply your knowledge of the regulatory framework for electricity retailers to make sure our customer-facing and internal processes are both compliant and fit-for-purpose for Amber as a market-leading technology company (and not your typical energy retailer). You'll enjoy analysing and diving into detailed processes to identify and apply improvements, working alongside our Accounts &
Compliance Manager and Legal Counsel where required.

Compliance Specialist Responsibilities

• Ownership of the Amber Operations compliance function:
  you'll have responsibility for ensuring our customer support and internal processes are compliant with energy regulations, working with other Operations team members
• Periodic review of systems, policies and guidelines to look for improvements and ensure ongoing compliance. Apply scalable solutions to our compliance processes to improve customer experience and reduce business costs

• Responsibility for BAU compliance:
  prepare regulatory reports throughout the year and responses to ad hoc queries from regulators, escalation point for complaint and Ombudsman case management, guidance to Operations teams on managing vulnerable customers (eg financial hardship and/or family and domestic violence)
• Champion a compliance-centric culture within the organisation
• As an integral member of the Amber Operations team, you would also have the opportunity to contribute to general customer service and BAU tasks, where there's capacity and a business need to do so

Key Requirements

• 2-4 years+ prior experience in a compliance or operations role within the energy, finance, or telecommunications sector
• A good understanding of the regulatory framework applicable to electricity retailers across the National Electricity Market, or the ability to quickly acquire this knowledge
• Strong analytical skills, attention to detail, and the willingness to dive into detailed operational processes to identify issues and opportunities for improvement
• Solid project management skills to deliver on multiple pieces of impactful work at once
• The ability to work independently and as part of a team

At Amber, we want to hire self-starters who are eager to learn and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:

• You're a people person - you love both working with people and helping people
• You're empathetic - you care and want to understand customers' problems
• You're an excellent communicator - you know the right words and tone to use, whether you're explaining a concept over the phone, handling a customer complaint or working with an internal stakeholder
• You're a problem-solver - you embrace challenges, think on your feet and work strategically to find solutions
• You're persistent - you will be working in a fast-paced and changing environment and work well in difficult situations.

What we believe a great team looks like

• We put the customer at the centre of everything we do.Whatever it is we are doing, it's always with a viewpoint that this will help our customers, whether that's 10,000 customers right now, or 1 million customers in the future.
• We are willing to take calculated risks on bold ideas.We seek to do things differently and are willing to try creative ideas if we believe there is a significant upside with a culture where we recognise that not all ideas will succeed.
• Hypothesis-driven approach.We develop hypotheses of actions we can take to improve the business and then set up the systems to quickly test if that hypothesis was correct.
• We seek insight.We seek to disaggregate the data to draw out the insight to inform our next hypothesis.
• We prioritise the biggest opportunities.We test a variety of ideas but quickly cut what isn't working and double down on what is.
• We continually learn and improve.We keep track of what we have learnt so that we continually improve and never make the same mistake twice.
• We create leverage.We believe that the key to creating an efficient business at scale is to create leverage in everything we do. Whether that's implementing a better process or developing a new technology to solve a problem faster.
• We have fun.We love coming to work and interacting with our colleagues and customers. If we spot an opportunity for a joke, or to do something nice for someone, then we take it.

Benefits

• Be part of a growing technology start-up that will shape the future of renewable energy in Australia
• Flexibility to work from home
• Flexible working hours to work with you around your schedule
• Exciting office space in Melbourne CBD location for when you do want to work from the office
• We offset 100% of your carbon footprint for as long as you work with us partnering with Nul
• Equitable gender-neutral parental leave policies
• An external Employee Assistance Plan for mental health support
• Competitive salary and equity
• Annual Learning &
  Development budget to support your personal growth

This is a full-time or part-time role based in Melbourne. We've embraced a flexible work-from-home culture with the majority of the team spending a few days a week catching up at our office in the CBD when possible. We expect our team to remain mostly Melbourne based and maintain flexibility between the office and WFH.

To apply please submit via the link:

1. your resume &
a cover letter explaining why you're made for this role &
why you're interested in working at Amber.

Our process will generally be as follows:

1. A screening interview with our talent team with a take-home case study to complete after

2. A panel interview with an Operations Manager and Amber's Legal Counsel

3. A final chat with our Head of Operations, and/or COO/CEO

We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.

Thank you for your time, we can't wait to hear from you and chat to you more about your future at Amber!