Same Day Coordinator - Afternoon Shift

Scope &
Overall Purpose of the Job
This role is responsible for managing all aspects associated with handling Same Day jobs, including quotes, bookings, the end-to-end operational process, and customer updates. It’s critical to maintain a strong focus on service excellence and provide customers with a consistently positive experience. Additionally, this role involves building positive working relationships with internal and external stakeholders to facilitate service excellence and drive growth.
Primary Duties &
Responsibilities
Customer and Colleague Engagement
Always engage with customers and colleagues in a positive and professional manner.
Ensure timely responses to calls, enquiries, and emails to enhance the customer experience.
Notify customers of any issues or delays as quickly as possible.
Collaboration and Teamwork
Work closely with colleagues, drivers, suppliers, and other teams/departments to meet agreed delivery expectations and drive service excellence.
Actively participate in team meetings and training sessions.
Operational Excellence
Embrace continuous improvement and maintain a focus on operational and service excellence to provide the customer with a consistently positive experience.
Strictly adhere to policies, procedures, and guides (as amended).
Assist with identifying, investigating, and remedying operational and service issues specific to the Same Day service offering.
Resource and Information Management
Use tools, resources, applications, and systems to ensure all necessary information is captured and shared as required.
Assist with other duties as assigned and required.
OH&
S Responsibilities
Health and Safety Compliance
Adhere to all HSE policies, procedures, and guides (as amended).
Ensure the health and safety of yourself, colleagues, customers, and visitors by identifying, escalating, and working with key stakeholders to eliminate or minimize the hazards/risks within your area/depot.
Immediately report any safety-related incidents or hazards to a supervisor/manager.
Stop any unsafe work immediately.
Key Relationships
Internal:
National Manager - Premium Services
Same Day Operations Managers
Same Day / Operations teams
Same Day drivers
Branches and Agents
Sales / Account Managers
External:
Qantas Freight
Virgin Freight
Outside Hire suppliers
Agents
Premium Services customers
Required Skills &
Capabilities
Technical:
Product and network knowledge
Ability to build good working relationships with customers, peers, management, and drivers
Intermediate computer and keyboard skills
Strong service orientation
Business:
Safety-focused
Effective interpersonal and communication skills
Customer-first mindset
Live the TGE values
Willingness to assist with other duties/functions as required
Personal:
Attention to detail
Strong organizational and time management skills
Ability to work autonomously and as part of a team
Proactive approach to tasks
Excellent customer service skills
Live the TGE values
Desirable Qualifications &
Experience:
Experience in customer service
Experience in fast-paced operations
HSC/VCE or equivalent (preferred)
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https:
//teamglobalexp.Com/ .
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents &
carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug &
alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.