Research & Engagement Manager

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally, and economically sustainable.

About the role:

As the Research and Engagement Manager you will be responsible for leading the use of customer and stakeholder research, including community engagement to draw insights for strategic decision making across Council. You will lead your team to drive best practice research and engagement methodologies and deliver research projects that engage current and future customers and stakeholders, promote growth, and drive community engagement.

This opportunity is best suited to a creative and connected thinker, who can see the bigger picture, and leverage analytical insights, industry trends and market data to develop innovative strategies with lasting impact.

Key responsibilities:

• Set the research and engagement program for Council working with multiple stakeholders across Council to provide advice, insights, and strategic direction on key projects as well as collaboration and relationship building.
• Implement and manage Council's community engagement strategy and framework in line with state and federal government requirements for engagement.
• Oversee the delivery of research projects, including focus groups, and other research and consultation forums as required.
• Oversee the management and effectiveness of Council's online research panel and online engagement portal to deliver research and engagement projects.
• Ensure key findings, insights and recommendations from research and engagement projects are identified and communicated to key stakeholders, including the community where appropriate.

About You:

The successful candidate will have:

• A degree in market research or relevant discipline.
• 7+ years' experience in leading research and or engagement function (government or services environment preferred).
• Demonstrated experience developing and executing stakeholder strategies and plans using a wide variety of methods and communications channels, both traditional and emerging.
• Demonstrated experience in translating research and engagement outcomes into actionable insights.
• Relevant experience leading community engagement, with a proven track record of achieving strategic objectives.
• Exceptional communication, project management and problem-solving skills.

What's on offer:

We are offering an attractive remuneration from $144,375 to $160,043plus 11% superannuation.

In addition, City of Parramatta also offer excellent employee benefits which include:

• A range of flexible work arrangements including hybrid WFH arrangements
• 14 weeks paid parental leave
• Access to Long Service Leave after 5 years
• Central Parramatta location (Public transport at our door, discounted parking)
• Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
• Learning and development opportunities
• Health and Wellbeing programs (Fitness Passport, flu shots, etc.)

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description .

How to apply

Candidates MUST apply online.

Applications close 9pm,Thursday, 16th May 2024and will not be accepted through any other medium.

The successful candidate is required to be vaccinated (at least 2 doses of a TGA approved COVID-19 vaccine) in accordance with Council's vaccination policy. Candidates may submit a medical contraindication for Council's consideration. SW2

This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.