Head Of Program Delivery And Optimisation

Head of Program Delivery and Optimisation page is loaded Head of Program Delivery and Optimisation Apply locations Sydney time type Full time posted on Posted 12 Days Ago job requisition id R97478

• Challenge yourself and take the next step in your Delivery and Program Optimisation career

• Transform Qantas Loyalty's strategic vision into tangible results as Head of Delivery and Optimization

• Permanent position based at our Head Office in Mascot

Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards. With a rich heritage and a forward-thinking approach, we continue to redefine loyalty in the aviation industry, setting the standard for excellence and innovation.

The Head of Program Delivery &
Optimisation role oversees the execution of strategic initiatives, ensuring they meet time, budget, and quality standards through agile delivery optimisation. As the Agile Methodology subject matter expert, this position leads agile practices at scale across the Loyalty business. It drives continuous improvement through agile frameworks and managing a team of portfolio delivery managers to define project scopes and timelines effectively. Key responsibilities include leading strategic planning and resource allocation, aligning projects with organisational goals, and developing strategic OKRs in collaboration with the Strategy team. The role manages a broad range of projects, from small-scale initiatives to major undertakings, and leads a team of around 25.

This position is also charged with owning the project delivery framework, ensuring agile methodologies are consistently applied across the organisation to enhance operational efficiency. It establishes and monitors KPIs, fostering continuous improvement and effective stakeholder collaboration. Risk management and team leadership skills are integral, with a focus on mentoring, guiding the team, and contributing to the broader Leadership team. As a strategic leader, the Head of Program Delivery &
Optimisation plays a critical role in aligning Qantas Loyalty's project delivery efforts with its strategic objectives, ensuring agility and high-quality outcomes.

What you'll bring to the role:

• 8 -10 years of experience in project delivery with minimum 5 years in portfolio delivery

• Subject matter expertise in Agile methodology with extensive experience applying it within a business with demonstrated success

• Experienced OKR and KPI practitioner.

• Strong commitment to business improvement and ability to drive change

• Ability to make things happen by influencing senior stakeholders, collaboration with chapter/enablement leads to effect change and influencing c-suite

• Experience in creating and optimising scalable, efficient delivery methodologies and frameworks.

• Extensive experience in running major programs with matrix reporting in large organisations.

• Demonstrated ability in delivering projects on time and in line with critical success factors.

• Influencing skills to drive Program outcomes.

• Highly self-motivated with a strong team spirit.

• Ability to translate business ideas and strategies into detailed approaches and plans.

• Ability to manage cross functional projects which involve diverse areas across Loyalty.

• Ability to allocate resources to ensure the optimisation of resources and Risk management

• Strong customer focus with the ability to build constructive and effective working relationships with senior management.

• Strategic vision to translate organisational goals into a delivery strategy, aligning project initiatives with business objectives.

• Excellent interpersonal and communication skills, both written and verbal

• Ability to quickly understand and apply new concepts.

• Organisational skills and ability to prioritise conflicting tasks

Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel:
  Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We have flexible leave options:
  Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

• We'll give you access to thousands of rewards:
  Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

• We'll support your wellbeing:
  Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close on Wednesday, 8th of May.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

About Us

Bring your spirit to ours!

Come onboard and you'll be joining a team of over 27,000 people across Australia and the globe. We're proud to be one of the world's leading airlines and one of Australia's most iconic brands. This reputation rests not only on our history of safety, reliability, engineering, and service, but on the people who make it happen.