Head Of Member Services

Location:
Sydney, Brisbane, Canberra, Melbourne, Perth, Darwin, Adelaide

Employment Status:
Full time

No. of Vacancies:
1

Closing Date:
8 Jul 2024 AEST

Supply Nation

We are proud to be the Australian leader in supplier diversity, established in 2009 to connect our membership of Australia's leading brands and government with Indigenous businesses across the country.

Our rigorous registration and certification processes ensure our members can be confident of Indigenous ownership. With Indigenous businesses active in every state and territory, in every industry sector, we have been central to the growth of a new economic force.

Our values guide the way we work with our members and suppliers, within our communities and with each other. Through integrity, accountability, collaboration, excellence and empowerment, we create a culture where ideas flourish and a difference is made. We work together to transform the Indigenous business sector.

The opportunity

We are now looking for a Head of Member Services to lead and guide our Member Services team on a full-time basis. Work from either Sydney, Brisbane, Canberra, Melbourne, Perth, Darwin or Adelaide!

Reporting to the Chief Executive Officer, the Head of Member Services has the responsibility for Supply Nation's membership base and plays a key role in supporting the development of a sustainable and prosperous Indigenous enterprise sector in Australia.

In this role, you will work collaboratively to provide leadership and support to the Member Services team and deliver superior customer service across the Supply Nation membership portfolio.

More specifically, your responsibilities include but are not limited to:

• Working collaboratively with the Member Services team to provide guidance and support.
• Develop a strategy for identifying, recruiting and retaining members and maintaining strong and productive relationships within the membership base.
• Develop and manage a team of geographically dispersed Senior Relationship Managers to establish a new level of consistent, culturally appropriate management within the team.
• Conduct regular supervision sessions, training, quarterly performance reviews for the Member Services team.
• Developing and delivering business plans and support staff in individual plan development.
• Developing and monitoring team budgets, forecasts and carrying out related reporting activities.
• Maintaining responsibility for financial compliance for Member Services, including provision of monthly feedback on performance and cash flow projections.
• Championing cultural values and integrity both internally and with suppliers and members
• Fostering a culture of cultural learning within the team and wider organisation and developing initiatives to support the growth of the indigenous workforce.
• Representing the organisation at Community and member events.

What we need from you:

• Demonstrated understanding of Aboriginal and Torres Strait Islander societies and cultures and the issues impacting Indigenous Australians in business
• A natural ability to positively influence key stakeholders and build relationships
• High level communication, negotiation, research and influencing skills
• Business development experience in the membership/corporate environment.
• Demonstrated experience in negotiating and influencing with senior executives in different sectors and industries
• Excellent organisation and time management skills
• Superior written and verbal communication skills.
• Financial management skills and experience.
• Project management experience would also be highly valued.

If you have any further questions relating to the role, please email:

Suitably qualified Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.

The successful candidates will be rewarded with an attractive salary range from $130,000 - $150,000 (commensurate with skills and experience) PLUS Super and additional benefits including:

• Salary packaging
• Flexible working arrangements (work from home up to 2 days per week!)

Additionally, the successful candidates will have the opportunity to work in an organisation where they are making an impact every day!

We are an organisation with purpose. Our team is inspired by our vision of creating a vibrant, prosperous and sustainable Indigenous business sector. Your next career step could be instrumental in creating an Australia where everyone has the same opportunities to achieve their goals through business ownership.

Don't wait - Apply Now!

Your application should include:

• Your current resume, and
• Cover letter describing what appeals to you about the role and how you meet the key selection criteria.

Applications close at 5pm on Friday 8 July 2024.

Applications that do not contain a cover letter and resume will not be considered.

Apply Now

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About Us At Supply Nation, our foundation is built upon unwavering values that guide every aspect of our work. We are committed to fostering economic independence and self-determination for Indigenous Australians. Through our dedication to integrity, respect, collaboration, and innovation, we strive to create meaningful and sustainable change in our communities. Our ethos is centred on empowerment, ensuring Indigenous businesses have the support and opportunities they need to thrive. At Supply Nation, we believe in the power of economic participation to drive social and cultural advancement, and we are proud to be at the forefront of this movement.