Head Of Digital Services

The Head of Digital Services will lead APRA's digital strategy and transformation initiatives, whilst driving implementation and optimisation of digital platforms, applications and services.

The team

Reporting to Chief Information Officer, the role sits within the Technology and Data division (T&
D) and is a member of the Senior Leadership Team (SLT). The Technology and Data Division supports APRA with frameworks, technology and systems that support APRA's data and technology operations and its mandate to help protect the Australian community through data enabled decision making.

Key Stakeholders

• Leaders within T&
  D
• APRA Executive Directors
• Technology leadership
• Other Agencies, such as ASIC, ATO, ABS, RBA and ACCC
• Industry associations and other external stakeholders

Key responsibilities

• Develop a clear and compelling digital strategy and transformation initiatives within Technology
• Ensure that digital initiatives are fully integrated with the APRA's strategy, including leadership commitment
• Drive the development and implementation and optimisation of digital platforms, applications and services in partnership with business leaders across APRA
• Lead digital transformation initiatives to enhance customer experiences, operational efficiencies and business performance
• Stay abreast of emerging innovative technology and trends to ensure APRA remains at the forefront of digital innovation
• Manage the Technology Risks, which includes performance monitoring and controls are in place and effective. Lead the risk reduction program and the strategy to align Data Risk with risk appetite, including delivery of specified components of that strategy
• Build strong and deep relationships with internal and external stakeholders, including senior leadership, extended leadership team and business partners
• Work collaboratively with multiple technology, business and analytics teams.

About you

• Visionary leader with extensive experience in digital services delivery and transformation and innovative technology
• Proven track record in leading successful digital transformation projects and delivering innovative digital solutions
• Experienced in working with agile methodologies and project management disciplines in complex, technical, and regulatory related environments
• Significant experience in program and risk management practices and managing change
• Strong understanding of digital technologies, including cloud, Microsoft product suite and AI
• Exceptional stakeholder engagement and relationship skills, highly adept in managing a diverse group of senior stakeholders and relationships across industry and Government
• Highly developed executive communication, leadership, negotiation, conflict resolution and interpersonal skills and the ability to represent APRA's view in a highly professional and sensitive manner
• Highly developed people leadership skills with the demonstrated ability to develop and support a professional, collaborative and excellence-driven workplace culture.

To work with us, you need to be an Australian citizen with eligibility to gain a Baseline Security clearance.

About APRA

The Australian Prudential Regulation Authority (APRA) places you at the heart of Australia's financial services industry. APRA serves the Australian community by helping ensure financial institutions deliver on the financial commitments they make, within a stable, efficient and competitive financial system.

At APRA we're committed to providing an inclusive workplace where everyone belongs, feels valued and respected. We aspire to attract and foster diversity of background, thought, and experience, recognising that a broad range of perspectives, approaches and ideas makes us stronger, and better enables us to meet our obligation to protect the financial wellbeing of the Australian community. When applying, please inform us of any adjustments you may need during the interview process.

The Australian Prudential Regulation Authority (APRA) is the prudential regulator of the financial services industry. It oversees banks, credit unions, building societies, general insurance and reinsurance companies, life insurance, private health insurers, friendly societies, and most members of the superannuation industry. APRA currently supervises institutions holding $6 trillion in assets for Australian depositors, policyholders and superannuation fund members.

APRA invests in contemporary technologies to enable our employees to achieve work life balance, via flexible working practices. We are dedicated to cultivating a diverse and inclusive workplace that fosters collaboration and continuous improvement.

APRA provides ongoing studies support, structured training programs and excellent career progression opportunities all within a highly professional environment.
APRA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or disability status.

To apply, please visit our Careers Page at. For further information or assistance, please email. Please do not apply to this email address.

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