Head Of Change And Business Improvement, Clerk Grade 11/12

Come join our team to make a difference in the NSW public sector!
Vacancy:
Head of Change and Business Improvement, Clerk Grade 11/12- Corporate Branch
Location:
Sydney CBD with hybrid and flexible working options.
Employment:
12 months Temporary with a potential to Ongoing
Salary Range:
Up to $181,853. Package includes salary ($139,787 - $161,663), employer's contribution to superannuation and annual leave loading

About the NSW Ombudsman
The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. Through complaint handling, review, monitoring, investigation, advice, training and community education, we seek to improve the administration and delivery of public and community services in NSW.
We are currently looking for a diverse range of people who share our commitment to the public interest. We are looking for people who want to make a real difference by working in a purpose driven and ethical organisation.
We are building a workforce that is as diverse as the people we serve. We seek people who will bring their whole self and their experiences to our work. We are particularly keen to hear from people with lived experiences relevant to our work, people with disability, LGBTIQ+ people, First Nations people, and people from various culturally and linguistically diverse communities.
We encourage anyone from any diverse background to apply and join an organisation that makes a difference to the people of NSW.

The Role

The role is responsible for using design thinking to drive the strategy and design of innovative programs that meet NSW Ombudsman's Office objectives and goals.

The role will grow an effective practice of change and engagement to support change readiness and implementation across the business, whilst driving improved business strategy and outcomes.

Key to the role will be building and embedding human-centric and research-based design approaches to inform the development and delivery of new programs, technologies and ways of working.

About you

• You are strong communicator. You are an engaging and accomplished professional with proven capabilities in consultation, collaboration and facilitation.
• You are a strategic thinker. You can think ahead to what is likely to inform and influence decision-making and identify how long-term modelling can support better outcomes.
• You are a leader. You are a people leader who engages and motivates their team and develops capability and potential in others.
• You will have tertiary qualifications in business, project management, change management or communications, and/or relevant demonstrated working experience.
• You have experience in leading change in NSW Government (highly desirable)
• You have experience in human centred design (highly desirable)

What can we offer?

• Competitive salary and future growth opportunities within NSW Ombudsman
• Flexibility and the capacity to work in a hybrid way
• Work life balance with a 35-hour work week
• Opportunity to utilise and hone management and mentorship skills
• Close to public transport - office is adjacent to Town Hall Train Station
• Great team environment and culture
  
  

Notes:

Online applications must consist of:

• Covering letter (max 2 pages) highlighting your claims for the role and which role you are applying for.
• CV outlining your skills, knowledge, and experience as relevant to this role.
• The assessment process will be conducted by a standard panel assessment process.
• A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
• Short listed candidates will be subject to security and other vetting processes.
• Only applications that are submitted throughiworkfor.Nsw.Gov.Auwill be accepted.
• Late applications will not be accepted.
• All temporary roles may have the opportunity for ongoing employment.

Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check;
signed understanding and acceptance of a range of policies;
two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration.

The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders, and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.
Additional Information is available at the following links.

Role description
NSW Ombudsman Website

Closing date:
11:
59pm Monday, 25 March 2024

Inquiries can be directed to Recruitment team via

We provide adjustments including alternative formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternative formats) or have an enquiry about the support provided, please contact Sheena on or .