General Manager

40 William St, Port Macquarie NSW 2444, Australia Req

Mantra Observatory is located in the Northern NSW coastal town of Port Macquarie, approximately a four hour drive north of Sydney. The property offers its guests a selection of hotel rooms, self-contained one, two and three bedroom apartments, and a three-bedroom penthouse. On your days off, why not enjoy Port Macquarie's beautiful beaches, scenic hiking trails, peaceful rivers, or walk down into the town centre for shopping and entertainment.

Purpose

As General Manager, you will take on the crucial task of overseeing and managing all daily operations of Mantra Observatory, guaranteeing seamless and profitable function. This position demands a keen focus on each department, requiring you to be actively engaged in operations and that of stakeholder management. Your leadership will shine through your own actions, as you guide, coach, and mentor your team, fostering a culture of unwavering excellence.

The Role and Location:

• Offering the option for the General Manager to reside onsite if desired in a 1 bedroom apartment, though it is not mandatory
• Requirement to hold a NSW Real Estate Licence. If you do not already possess this, Accor will provide assistance to obtain
• On your days off, enjoy Port Macquarie's beautiful beaches, scenic hiking trails, peaceful rivers, or the lively town centre for shopping and entertainment

Primary Responsibilities

• Manage all facets of the properties including revenue management, recruiting &
  training, customer service and achievement of financial targets
• Be responsible for leading and developing your team to ensure profitability and success
• Be instrumental in driving changes and improvements in performance and implementing strategies in line with business objectives
• Create and build strong relationships with key stakeholders, property owners, body corporates, guests and regional shared services
• Maintain excellent product and service standards whilst maximising revenue and balancing expenses
• Focus on recruiting and developing a team that is engaged in driving a positive customer sentiment
• Act as a liaison within the local community, representing Accor and fostering community engagement
• After hours support for the team and operation as required

Skills and Experience

• Demonstrate prior Operational, Hotel or General Manager experience with a strong Rooms Division background and a deep understanding of stakeholder management
• You create environments where your team are encouraged and motivated to be their true self each day
• Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
• Experience and capability to drive financial growth through skilful &
  thoughtful strategy
• Comprehension of the key metrics that impact and grow hospitality businesses, using this knowledge to drive top line revenue and motivating your team to do the same
• Past experience working with body corporates in an MLR setting is highly regarded
• ALL Heartist Membership -Take advantage of discounts on accommodation and food &
  beverage worldwide!
• Family &
  Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status &
  reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

• 40 William St, Port Macquarie NSW 2444, Australia