General Manager

About the Role

As a General Manager you will embrace and share our values of being Brave, Caring and Responsible. As a passionate, empathetic, and nurturing leader;
you will lead our care home and the team to achieve its care, safety, financial, operational, customer and people objectives. You will be provided with a strong support structure, including highly experienced and supportive operational and clinical management teams. You will be rewarded with a competitive salary package and management bonuses. Play a pivotal part in driving our purpose to help people live longer, healthier, happier lives and making a better world.

About the Care Home

Bupa Eastwood is a modern care home set in a rural environment surrounded by the picturesque rolling hills of Bairnsdale near to Lakes Entrance in eastern Victoria. The home features a secure dementia support community for those with specialised care needs and beautiful outdoor spaces equipped with a sensory garden and water features.

We're proud that our care homes strong commitment to a happy, quality Home is reflected in our most recent independently verified team engagement score of 80+, which is considered world class against global benchmarks.

Benefits

• Range of discounts on Bupa products - Healthcare, Optical, Dental

• 'People First' wellness program that can be accessed by all employees.

• Bupa Online Leadership Development, available on demand

• Clinical learning opportunities and more, through online and face to face training.

• Internal transfers across our care homes.

• Employee Networks for you to get involved in an area you are passionate about, have your voice heard and be you at Bupa.

Duties

• Create a positive and engaged culture in the Care Home for all employees to thrive in.

• Provide strong leadership to your Care Home employees, leading with Bupa's Values to ensure your team is supported to perform at their best

• Support your leaders to have frequent team and individual performance and development conversations, to help employees be successful in their roles

• Ensure a person-first approach is taken at the Care Home to support our residents and their families, enabling and respecting residents to make informed decisions about their care

• Ensure Aged Care Standards are embedded within the Home.

• Diagnose and solve business problems, drawing on your key business insights to develop and execute appropriate interventions at pace

• Deliver the required commercial outcomes

Skills &
Experience

• Experience leading a customer-centric culture in a B2C business, focused on enhancing customer engagement, experience and acting on customer feedback.

• Leadership roles in highly regulated sectors with strong performance standards, risk and capital management, and sense of purpose / brand identity (profits reinvested in the business for customers)

• Capacity to actively learn through experimentation, pivot and apply experience to new roles and industry

• Has developed or driven continuous improvement efforts in large organisational settings

• Experience leading others through high-pressure situations or adversity

• Solid commercial understanding of budgets, resource management and key levers for profitability - to allow for better care outcomes and re-investment opportunities.

• Considers differences in stakeholder perspectives to reach optimal solutions and ensure organisational responsiveness to stakeholders.

• A track record maintaining service delivery and customer satisfaction within health or other service industry in accordance with strict regulations and standards.

• R ecently re accreditedwith all standards compliant

Culture

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.