Front End Supervisor

• Develops, coaches and directs Front End Personnel.
• Provides feedback to promote teamwork and accountability.
• Monitors employee performance, reviews, assists Front End Manager with hiring and interviewing.
• Provides recommendations for resolving personnel issues and training.
• Implements and upholds proper safety procedures and standards.
• Coordinates employee tasks, timely breaks and number of registers needed to reduce lines and maintain efficiency.
• Resolves issues with the checkout process, verifies prices, overrides register system flags.
• Responds courteously to member complaints.
• Maintains MPU accounting for all merchandise within the MPU area.
• Performs support duties for the Front End Management Team.
• Schedules employees, makes supply orders, arranges for equipment maintenance and repair, performs merchandise return audits and oversees the Member Service employees as needed.
• Follows through and ensures employee participation with staffing and marketing promotions.
• Performs cashiering, boxing and other Front End duties as necessary.
• Provides and makes certain prompt and courteous customer service to members, employees and suppliers.

Ability to opreate the following :

Computer, printer, phone, calculator, cash register, 2-way Radio, cash machine, pallet jack and step ladder.

Education/Training :
Higher School Certificate or higher

Licenses/Certifications :
First Aid &
CPR (or willing to obtain)

Emergency Warden (or willing to obtain)

Responsible Service of Alcohol (or willing to obtain)

Eperience/Skills :
Supervisory, leadership or comparable experience

Basic knowledge of Goggle Suite (Docs, Slides, Sheets) &
AS400

Strong customer service, communication, interpersonal &
organisation skills

Problem solving and critical thinking

Basic math skills

Satisfactory Criminal Record Check