Facility Operations Center Eng, Dcc Communities

- Recent university/TAFE level technical degree/diploma (graduated within the last 12 months), or
- One year experience in working in an operations, control/operations center environment
- Strong verbal and written communication skills
- Ability to maintain SLAs through the implementation of proactive issue detection and reporting tool
- Ability to follow accurate and complete support procedures, documentation, and issue tracking entries
- Shows good judgment and instincts in decision making
- Self-starter
- Good attention to detail and organizational skills
- Able to prioritize in a complex, fast-paced environment
- Strong computer skills with the ability to multitask
- Capability with project managing small project scopes and where required participating as an integral team member in wider more complex scopes of work
At Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.
The AWS Facility Operations Center is looking to hire a highly motivated Operations Engineer. The Facility Operations Center is responsible for 24x7 monitoring of global data center infrastructure as well as supporting onsite technicians with alarm, change, and customer support needs.
The ideal candidate will have a basic understanding of Data Center Infrastructure or have a desire to develop the required skills on the job. The successful candidate will be responsible for providing assistance and support to onsite technicians from around the world.
Whether you are new to the data center industry or have several years of experience, come build your career with us. If you are passionate about customer experience, excited to develop new skills, and want to contribute to the operational excellence of Amazon Data Centers then this is the place for you.
Key job responsibilities
Roles, Responsibilities and Requirements (job description is not meant to be an all-inclusive statement of every duty and responsibility required):
Able to properly respond, acknowledge, investigate, and dispatch critical infrastructure alarms
Monitor the global facility infrastructure platform
Will perform change tasks
Provides first level troubleshooting for assigned tickets and alarms
Follows all processes, policies &
procedures
Ensures records are updated in a timely manner
Able to follow instruction &
take direction
Independent and self driven
Project manage small scopes of work
Able and willing to work from a computer work station for 10 hour shifts
The ability to support a 24x7 environment (This is rotating 10 hour day shift work which requires that you work weekends, and holidays)
We are open to hiring candidates to work out of one of the following locations:
Sydney, NSW, AUS