Director, Digital Operations - Anz

Director, Digital Operations - ANZ Hume, Australia Apply Now At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Position
The Director of Digital Operations will be responsible for leading and managing all aspects of Iron Mountain's Digital Operations within the assigned area of ownership. As the business owner, the Director has accountability for driving Financial Results, Business Development, Positive Employee Experience, Customer Satisfaction and Safety within the assigned geographies.
The role will serve as the operational strategy and tactical expert for all assigned Digital Operations and will have direct oversight of 15 Digital Operations sites across Australia and New Zealand supporting a US$25M+ regional P&
L. The Director must be capable of managing to key performance indicators, identifying specific opportunities and leading actions for improvement where required. This role is expected to serve as the operational subject matter expert and lead through influence across the region in all Digital Solutions related operational matters. The Director must show exceptional decision making skills based upon the near and long term best interest of the organisation and customers that are based on solid business experience and company values.
The role will play a significant role in shaping the multi-year financial planning, meeting budgets, evolving the capability roadmap and overseeing the operational delivery for the region in terms of quality, timeliness and efficiency. The role will be key in coordination across the functional areas of Iron Mountain such as HR, IT, Finance, Solutioning, Implementation and Product Management to ensure near term needs of the customers and operations are met and longer term planning is aligned with the regional, global and product strategies. The role will report to the Vice President, Digital Operations - APAC .
The Responsibilities
Service Delivery:
performance of all Digital Solutions Operations in the region. This performance includes customer KPIs for on time performance, quality and any other pertinent measurements required by agreements Iron Mountain has with its customers.
Iron Mountain best practices and procedures that traverse business lines are followed.
Identify root causes of delivery issues, identify appropriate remediation and overseeing the remediation activities being as hands-on as required given urgency
Operational Excellence and Production Management:
Regularly meet with Digital Operations Managers and Supervisors to review operational results.
Ensure hands on, active leadership, and that decisions are made based on review and analysis of activity to understand resource allocation,production capacity, challenges and opportunities
Hold Operations Managers and Supervisors accountable for production results, ensuring all standard workflows, safety and security procedures are followed and understood by team
Ensure the quality of service is continuously improving, and that they are conducting semi-annual self-audits for market to prepare for audits from the Internal Audit group and actively participate in the safety review process to ensure we have addressed root causes and taken corrective action to prevent future instances
Cross Functional Coordination:
Serve as the main point of coordination between the operations and other functional teams across Iron Mountain
Communicate with IT and Commercial peers on Operational status, plans and any challenges that affect other areas or from which assistance is sought
Be called upon as the operational expert as an escalation point for Customer concerns and in the pursuit of new opportunities along with Commercial resources
Financial Execution:
Financial planning and performance of Digital Operations in the region
Financial forecasting and delivering the financial results expected by the business
Work with the operations in the region to ensure that each customer engagement is delivering the expected financial result or that an active plan is in progress to bring the financial results in line with expectations
Play a supporting role in pursuing future opportunities in order to ensure operational and financial success
Financial Oversight:
Manage financial performance of market by partnering with the Finance Business Partner to analyse trends and monitor P&
L.
Develop and execute appropriate plans to achieve targets based on current performance and forecasted trends
Work with VP and Finance Business Partner to develop gap plans to minimise risk of missing financial objectives
Manage against annual operating and capex budgets that are consistent with market strategy
Manage rack and capacity utilisation. Maintain a 5-year real estate plan to proactively address space needs and shifts in customer activity
Assist in pricing and structuring deals to acquire new business with the objectives of maintaining a high rate of growth, favourable internal rate of return and economic margin, increasing market share, and improving profitability by achieving operating leverage
Approval authority for pricing proposals impacting assigned market(s)
Develop, present and maintain annual business plan for market(s)
Financial Acumen:
Management of financial statements and how to use the data to make business decisions
Analyse activity trends and pipelines to forecast activity and labour requirements
Understand the impact of price and deal structure on the bottom-line
Multi-Year Planning:
Develop the business strategy for growth in the region. This strategy will be the basis for the multi-year planning that will include expected operational profitability along with initiatives to deliver improvement, investments in operational capabilities and investments in transformational items in the operations such as facility consolidations or expansions.
Business Development
Revenue Management:
Drive revenue growth for market by partnering with Sales team in developing, identifying and implementing marketing and selling strategies
Partner with Sales and Customer Service Teams to ensure SLA's are met
Develop relationships with top customers in market (strategic, multi-city and large Local). Develop and implement price increases on field book of business. Participate in key account renewals with authority to sign contracts
Account Executive Sponsorship:
Work closely with Sales/Account Management on opportunities and removing obstacles to expedite revenue generation
Develop and maintain key external relationships with trade associations (i.E. ARMA, AIM), customers and competitors. Drive initiatives within market. Participate in tactical acquisitions
Leadership, Talent Development and Culture:
Build scale and develop talent
Play a role in identifying people who can be counted on for stretch assignments or are ready to serve in expanded roles based upon previous performance
Ensure that each operation has succession planning in place, as well as contingency planning to handle unexpected management challenges
Organisational Structure:
Regularly review organisational structure and labour capacity to ensure appropriate alignment with business volume and margin expectations/budget plans
Regularly review organisational model to ensure plan and resources are in place to meet the needs of our customers, operational metrics and financial goals. Partner with Human Resources as needed to make organisational changes
Employee Development:
Drive a strong culture of leadership development with consistent standards and approaches to talent assessment
Ensure Development Plans are in place, acted upon, regularly reviewed and completed by all exempt employees and high potential hourly employees
Partners with Human Resources on development activities and workshops to address the key competencies required for success in each role and to support individual development plans
Partner with HR Business Partner to ensure talent is reviewed regularly and successors identified for all exempt roles
Culture:
Create a positive and inclusive work environment that values and respects the ideas and experience of all employees
Ensure Iron Mountain's core values are upheld throughout the market providing necessary leadership and focus to the frontline workforce
Partner with Human Resources to foster and promote a positive work environment for all employees through active leadership, self and team, and regular open, two-way communication
Create an environment where innovative ideas from all team members are welcome, reviewed and actioned. Ultimately accountable for implementing and driving a safety culture
The Person
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