Director-Client Services Job In Canberra, Australia

Client Relationship Management:
- Develop and nurture strong, long-term relationships with clients.
- Understand clients' unique challenges, goals, and needs to provide tailored solutions.
- Act as the primary point of contact for clients, ensuring excellent service and communication.
- Understanding Retail/Business banking, Credit unions and superannuation
1. Sales and Business Development:
- Identify opportunities for upselling and cross-selling additional services or solutions.
- Collaborate with the sales and technical teams to create customized proposals and solutions.
- Continuously seek new opportunities to expand our presence in IT sector.
2. Account Planning:
- Develop account plans and strategies for each client, outlining objectives and tactics.
- Monitor and report on account performance, revenue, and key performance indicators (KPIs).
3. Market Research:
- Stay informed about industry trends, market changes, and emerging technologies.
- Use market insights to make strategic recommendations and adapt our offerings.