Digital Support Engineer Brisbane

See more about the role below, including the responsibilities and skills we are looking for.

Brisbane, Australia

Reference:

• Work with radical flexibility, working from the office when it works for you!
• Competitive salary + benefits
• Be part of our team working towards Net Zero Carbon emissions by 2025

CR Digital is seeking two Digital Support Engineers with a strong understanding of computer networks, based in Goodna, Brisbane and available to travel frequently to customer sites. Joining a close-knit team, you'll ideally have an interest in mining engineering, software and IoT products;
and be rewarded with opportunities to further build your career and development within a global community.

CR Digital, part of the global CR group and now the 19000 strong Epiroc group, has a portfolio of leading mining technology products, including:

• Titan 3330 - the leading payload monitoring system in the mining market
• GET.Trakka - the world's leading tooth loss detection technology
• Thunderbird - drill optimization technology

Our opportunity

Join a high achieving team that is shaping global mining through cutting edge digital technology and collaborative partnerships towards a safer, more productive, and sustainable future.

This role provides a high level of technical support (Tier 3) for our CR Digital product range that is engaging, responsive and focused on delivering an exceptional customer experience.

What you'll get to do:

• Provide remote and on-site support for CR Digital products and solutions
• Rapid problem diagnosis and issue resolution for our customers
• Plan and conduct regular maintenance and remote support activities
• Configuration, QA and commissioning of new systems and products
• Assist with development and functional requirements of CR Digital Products
• Maintain accurate work records and activity summary reports
• Collaborate with Development, Onsite Technicians, Product Management and Sales to resolve critical product issues, develop solutions to minimise cycle time for problem resolution, and make improvements for future releases.
• Attend sites to provide technical support, training and resolve technical problems

What we're looking for

• Degree qualified in IT, Engineering (Mechanical, Mechatronic or Software disciplines) or physical sciences
• Experience developing and mentoring technical support teams, and liaising directly with customers
• SQL database experience and knowledge of computer networks preferable
• Previous experience working with mathematical models, data analysis and database interactions
• Strong analytical skills with a high attention to detail
• Excellent interpersonal skills complemented with strong written and verbal communications, customer-service focus and learning mindset
• Desire and availability to travel within QLD and WA regions

Being a member of a team will present you with the opportunity to:

• Be at the forefront of innovation and technology in the global mining industry
• Develop your career in a learning environment where training and additional study is supported
• Occasionally attend mine sites and see our products in action, learning about our customers and how we solve their problems
• Be part of a truly diverse global team with global career opportunities
• Have access to a range of really cool employee benefits that help make life enjoyable - things like having your birthday off - yes - every year, and the opportunity to decide when you take public holidays, purchase additional annual leave, as well as many more benefits
• Join our team of volunteers taking paid time off to volunteer in our community

Your strengths:

• Strong understanding of applied technologies, including IoT, electronics, software, data bases, radio communications and networking
• Aptitude for mechanical, digital systems and dc voltage systems
• Strong understanding of IP networks, server architecture, routers, VPNs, and Vlans
• SQL database familiarity and knowledge of AZURE server setup and configuration
• Strong analytical skills with a high attention to detail and a methodical, deliberate approach to troubleshooting
• Strong ability to visualize systems and communicate with remote technicians during troubleshooting

At CR we value diversity and are looking for people with diverse backgrounds to join our team. We are committed to developing people and fostering an inclusive environment where individuals belong, feel their uniqueness is valued, and can reach their full potential.

NOTE:
Applicants must be able to successfully obtain and complete a relevant work medical and Background Check for this position.

We can't wait to hear from you!

Please note:
at the conclusion of the application you will be invited to complete a short video summary of yourself. We encourage you to complete this, it is not essential.

Take a look at our work environment and discover our benefits.