Customer Success Specialist

Exciting opportunity for someone who thrives in building relationships
Be part of an inspired team that prioritises recognition and reward
Join our rapidly expanding team in a global organisation
Earn a salary circa $70,000- $80,000
Who we are
At Scout Talent, our mission is to help organisations See People First. Our team consists of knowledgeable, dedicated specialists with expertise in recruitment technology and talent attraction strategies.
About the Opportunity
Our team has grown rapidly this year, and we have an exciting opportunity for an experienced Customer Success Specialist to join our team on a full-time basis, working from our Global Head Office in Milton, Brisbane.
Day-to-day you'll be an analyst, advisor and implementer for all things related to best practice Talent Acquisition.
Your number one focus will be to ensure that Scout Talent clients have the knowledge and skills they need to get the most out of our recruitment software and achieve their Talent Acquisition goals - and as a result, they're highly satisfied with Scout Talent’s products.
Your responsibilities will include:
Respond to inbound client emails and phone calls;
Troubleshoot and answer questions regarding our software;
Implement &
train new client accounts;
Quality &
assurance testing;
Join our Sales &
Account Executives in meetings with prospective clients to show them through the software product;
Proactively workingwith our internal teams, providing resources and systems knowledge to support our clients;
Providing best practice, strategic and commercial Talent Acquisition advice to multiple clients from varied industries;
Contributing to continuous improvement strategies on the way we engage with clients both internally and externally;
Building positive relationships with clients and looking for opportunities to further service them via our other internal teams;
and
Championing clients’ needs and ideas to promote the development of our product roadmap.
Who are we looking for
More than just skills and experience, we're looking for a candidate with a true interest or passion for talent acquisition and the desire to work with organisations to achieve great outcomes. Resilience and a willingness to pull up your sleeves and get involved, as well as an enthusiastic and positive approach to life and work, will be key to your success.
As a Customer Success Specialist, you will possess the following skills:
Minimum 2+ years experience in a SaaS customer success role
Proven experience in software training, demonstrating, troubleshooting, and implementation
Basic understanding of sales &
sales language
Great time management and problem-solving skills and the ability to adapt to changing priorities
Experience working to set KPIs and targets
The ability to work autonomously
A passion for getting to know your clients!
Great customer service skills with a passion to always put the client first
Talent Acquisition / Recruitment experience (highly desirable)
Candidates who come from a Recruitment Agency background will be highly regarded.
Benefits on offer
We’ve built a strong culture from the ground up and sustained it for more than twenty years. Our people are the foundation of our success, which is why we value and invest in them.
The remuneration package for this role is made up of a base salary and performance-based incentives, commensurate with skills and experience!
Here are some more reasons why you'll love working for Scout:
When it comes to career development, we invest in training and give you the opportunity to get to know other parts of the business. If you’re interested in leadership in the future, we’re firm believers in promoting from within!
We’re a stable organisation (20 years in the industry), but we’re also growing, innovative, and open to new ideas.
We offer flexible start/finish times alongside one day per week WFH to match the needs of your lifestyle
We have regular rewards and social events - including quarterly awards nights/parties, and an annual overseas trip for high achievers!
We have a commitment to supporting each other's health and well-being, with initiatives such as Step Forward, Tour de Office, access to an employee assistance program, and team members who have completed their Mental Health First Aid
It's an exciting career in one of the world’s fastest-growing industries, software and services in the HR tech space
You will have a chance to join a well-established global organisation and get in at the early stages of the next phase of growth
Here are our company values - have a read to see if they align with yours!
Our organisation's culture is underpinned by the core values of innovation, enthusiasm, ownership, success, respect, transparency, and well-being. If this is a culture you think you could thrive within, then we want to hear from you! Apply now!