Customer Success Manager

The Company

ShopperTrak (a Johnson Controls company) is a trusted advisor to retailers and shopping centers in Europe, Asia and the USA. We work with internationally renowned brands. Through our unique retail technology and analysis solutions, we can identify key in-store and online profit opportunities in areas such as customer conversions, queue management, sales, marketing and merchandising. Our insights support retail benchmarking between stores and sites. We also pioneered and manage the now globally-recognized ShopperTrak Index, a set of national trend indexes measuring shopper numbers, which is relied upon by retailers and shopping centers across the globe as a consistent and trusted performance benchmark.

About the role:

The Customer Success Manager acts as an expert for both new and existing customers.

• Managing relationships, identifying, and implementing business solutions to drive customer revenue.
• Working closely with regional and mid-market sales managers.
• Provide critical insights to customers, ensure high levels of satisfaction, and focus on revenue retention and growth.
• Analyse customer data, qualify opportunities, and collaborate with customers to build plans for driving results.
• Recognise up-sell possibilities to new products by understanding customer needs.
• Conduct routine meetings with clients to ensure Sensormatic is meeting clients' existing and future business needs.
• Manage enterprise accounts and serve as the primary contact with high degree of integrity.
• Serve as internal voice of customer across the Sensormatic Solution's department including Solutions, Marketing, Finance, Operations and Technology.
• Have a role in change management and assisting with plan implementation.
• Provide leadership within the company and support other relevant team members as assigned.

About you:

• 5 or more years of account management, customer service or business experience required.
• Retail industry experience preferred, store or corporate level.
• Strong customer facing experience.
• Exceptional oral and written communication skills, including presentation skills.
• Customer-focused.
• Ability to work independently and have a high level of responsibility.
• Results-driven with excellent follow-through.
• Proficiency in Microsoft Office Applications (Word, Excel and PowerPoint).

If you are interested in this role, please click the Apply now button. Feel free to reach out for a confidential chat Priscilla on

JCI's Diversity &
Inclusion

Ourdedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&
I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviours we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.