Customer Service Consultant

Full time Permanent Position | $65,000 + Super + Bonus
Office in the heart of Sydney CBD | Hybrid Position:
WFH 1-2 days a week
Full product and systems training | Fun and supportive team
SMAART Recruitment has partnered once again with one of Australia's leading providers of Travel Insurance. Now that more and more of us are travelling, demand is going through the roof.
Because of this growth, we now seek the service of two Sales and Customer Service Consultants to join the rapidly expanding team in the heart of Sydney CBD.
As a Customer Service and sales Consultant you will manage inbound enquiries via phone, email and live chat. Your role is to offer the best possible service and find the customer the insurance package that best suits their needs. No pushy sales here!
Training will be 2-4 weeks and will be held in the Sydney CBD office. Post training this will be a Hybrid position that offers flexibility to work from home 1 or 2 days a week.
What we are looking for:
Exceptional customer service skills
Experience in customer service and/or inbound sales
Previous travel, insurance and call centre experience would be ideal but not necessary to apply
Proficient in MS suite and modern software applications
Excellent communication and negotiation skills
Attention to detail and the ability to problem solve on the fly
About the position:
Mon-Fri 9:
00am - 5:
00pm (hours may extend in future)
Salary:
$65,000 + Super + Bonus
Full product and systems training
Ongoing career opportunities as the business grows
A supportive and collaborative team that values and helps each other
Hybrid position giving you flexibility to work from home and the office
So if you have worked in call centres, travel or insurance before, or maybe you have worked in finance, sales or customer service, we would love to hear from you.
To be considered, please submit your resume via the "
Apply"
button, or for a confidential discussion contact Sonja from SMAART Recruitment on 03 8637 4401.