Computer Systems Operator Team Leader

We are seeking a highly skilled and motivated Computer Systems Operator Team Leader to join our clients IT team. Based in the central eastern suburbs and working 3 days on site, the successful candidate will be at the forefront of providing exceptional operational support across all departments, ensuring the seamless function of Information Technology systems.

Key Responsibilities:

• Oversee the operation of critical Tolling Systema, managing all related tasks including batches, backups, interfaces, and processing.
• Lead the Computer System Operator Team to maintain and administer the company's information systems effectively.
• Ensure the tolling components integrate smoothly with other system components and the wider organisation.
• Manage tolling operations, set goals, facilitate work, resolve issues, and appraise team performance.
• Document key processes, maintain records in our document management system, and verify operational processes during system testing phases.
• Drive operational cost efficiencies through the implementation of smarter, more robust, and cost-effective processes.
• Manage and optimise the scheduling tool, ensuring efficient and correct processing of tasks.
• Implement, test, and migrate batch processing and Elastic Stack dashboards.
• Meet all Service Level Agreements and Key Performance Indicators.
• Coordinate the integration of new tasks into operational procedures and monitor system and task status.
• Provide application-level support and configuration advice to customers as needed.
• Contribute to operational-related activities, including change management and operation schedules.
• Participate in disaster recovery planning and maintenance for critical systems.
• Investigate and resolve incidents to root cause analysis, maintaining system integrity.
• Streamline and automate processes to achieve cost reduction.
• Review system logs and take appropriate action.

Skills and Experience:

• Proven leadership experience in an IT operations environment.
• Familiarity with tolling systems and batch processing.
• Experience with document management systems such as Confluence and SharePoint.
• A working knowledge of various IT systems including MS and Linux Systems/applications along with an understanding of Database and networking concepts (LAN, WAN, TCP/IP, Oracle, MS SQL
• Proficiency in scheduling tools like BMC Control-M and RedHat Ansible.
• Knowledge of Elastic Stack (Elasticsearch, Kibana, Beats, Logstash).
• Strong understanding of IT policies, procedures, and work instructions.
• Experience in preparing incident reports and maintaining a chronology of events during outage periods and providing status updates to management and turnover reporting to other shifts and departments.
• Implementing procedures and follow up on missing, incomplete or unresolved issues.
• Experience supporting business functions on a 16-hour by seven roster system by providing coverage to emergency calls, which may include urgent maintenance, safety or security-related incidents outside normal business hours.

Note:
Your hours will typically be standard however one week every month you will be expected to work a differing schedule - details can be provided on application.

If you are a Lead Systems Operator based in the Eastern Suburbs apply via the link provided or send your CV and a short brief to

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