Client Success Specialist / Customer Service Officer

* *Thrive in a supportive environment with regular recognition, including quarterly awards and an annual overseas trip for high achievers!*
* *Competitive first-year OTE of $75,000 - $80,000 with extensive training and a strong preference for internal promotions!*
* *Be part of an innovative HR tech company in Milton, Brisbane, and contribute to our ongoing expansion!*
*Who we are*
At Scout Talent, our mission is to help organisations See People First. Our team consists of knowledgeable, dedicated specialists with expertise in recruitment technology and talent attraction strategies.
In an evolving talent market, organisations that recruit the best people are the ones that succeed and outperform their competitors. This belief has guided us for more than 20 years in our mission to empower organisations by optimising their recruitment strategy. We have served thousands of happy clients, delivering innovative services-enabled software to improve how they attract and hire their biggest asset:
their people. Scout is a simple, buildable, and powerful suite of products that work in harmony together to enhance the recruitment process. With clients across Australia, Canada, and the US, we’re a fast-growing recruitment technology company on a path to IPO, and we’re only just getting started!
*About the Opportunity*
Our team has experienced rapid growth this year, and we are excited to offer a full-time position for a *Client Success Specialist* at our Global Head Office in *Milton, Brisbane*.
In this role, you will serve as an *Analyst, Advisor, and Implementer,* focusing on best practices in talent acquisition. Your primary responsibility will be to equip Scout Talent’s clients with the knowledge and skills necessary to maximise the benefits of our recruitment software, helping them achieve their talent acquisition goals. Thus leading to high levels of satisfaction with Scout Talent’s products.
Your responsibilities will include:
* Responding to inbound client emails and phone calls
* Troubleshooting and addressing questions regarding our software
* Implementing and training new client accounts
* Joining Account Executives in meetings with prospective clients to demonstrate our software product
* Proactively collaborating with internal teams, providing resources and systems knowledge to support our clients
* Providing best practice, strategic and commercial Talent Acquisition advice to clients from various industries
* Contributing to continuous improvement strategies for client engagement, both internally and externally
* Building positive relationships with clients and identifying opportunities to further service them through our other internal teams
* Championing clients’ needs and ideas to promote the development of our product roadmap
*Who we are looking for*
More than just skills and experience, we're looking for a candidate with a true interest or passion for talent acquisition and the desire to work with organisations to achieve great outcomes. Resilience and a willingness to pull up your sleeves and get involved, as well as an enthusiastic and positive approach to life and work, will be key to your success.
As a Client Success Specialist, You Will Possess the Following Skills:
* Experience delivering training sessions, workshops, and/or webinars
* Excellent problem-solving skills and the ability to adapt to changing priorities
* Experience working towards set KPIs and targets
* The ability to work autonomously
* A passion for getting to know your clients
* Exceptional customer service skills with a dedication to always putting the client first
Desirable Skills:
* Talent acquisition or recruitment experience
* Experience using recruitment or HR software
*Benefits on offer*
We’ve built a strong culture from the ground up and sustained it for more than twenty years. Our people are the foundation of our success, which is why we value and invest in them.
The remuneration package for this role is made up of a base salary and performance-based incentives, commensurate with skills and experience! Here are some more reasons why you'll love working for Scout:
* *Competitive first-year OTE:
$75,000 - $80,000 (inclusive of base, super, and incentives)*
* When it comes to career development, we invest in training and give you the opportunity to get to know other parts of the business. If you’re interested in leadership in the future, we’re firm believers in promoting from within!
* We are a well-established organisation with 20 years in the industry, yet we continue to grow and innovate, remaining open to new ideas.
* We have regular rewards and social events - including quarterly awards nights/parties, and an annual overseas trip for high achievers!
* We have a commitment to supporting each other's health and well-being, with initiatives such as Step Forward, Tour de Office, access to an employee assistance program, and team members who have completed their Mental Health First Aid.
* It's an exciting career in one of the world’s fastest-growing industries, software and services in the HR tech space.
* You will have the chance to join a well-established global organisation and get in at the early stages of the next phase of growth.
Our organisation's culture is underpinned by the core values of innovation, enthusiasm, ownership, success, respect, transparency, and wellbeing. If this is a culture you think you could thrive within, then we want to hear from you! *Apply now!*
Job Type:
Full-time
Pay:
$75,000.00 – $80,000.00 per year
Work Location:
In person