Business Process Analyst

We asked our people what made working at PICA special, and they highlighted that we offer a sense of Belonging, we have Flexible ways of working, we're Making a Difference every day, your career journey provides Challenge and Growth, and you'll enjoy our PICA Perks.

About the role

We are on the lookout for an experienced and detail orientated Business Process Analyst to join our Strata Excellence team in Brisbane. This role is a full-time permanent position. Reporting to the Business Improvement Manager, you will be responsible for conducting comprehensive analysis and evaluation of our business processes through using process mapping tools, identifying areas for improvement and developing solutions to improve operational performance.

Objectives

• Analyse and evaluate existing business processes to identify areas for improvement.
• Utilise data-driven approaches to recommend process enhancements that increase efficiencies, reduce cost or improve the overall quality of services.
• Document current processes and develop new process maps, flowcharts or stand operating procedures.
• Drive a continuous improvement culture through system optimisation, self-service, and improved customer experience.
• Assist in the implementation of new processes and ensure they are clearly understood by all stakeholders.
• Facilitate process discovery sessions with various stakeholders.

About you

• Ideally you will have a minimum of 2 years' experience in a business processing analyst role, but if not, the right attitude and willingness to learn and grow will set you apart from the rest!
• You're known for outstanding communication and stakeholder management.
• You have excellent analytical skills and qualifications in process improvements are highly desired!
• You have an eye for detail and exceptional time management skills.
• If you want to be the "
  Glue"
  for our tribe and are a genuinely a nice person who is always willing to pitch in when the chips are down, then we will consider you!

We are a hardworking team, who pride ourselves on being supportive, innovative and we always work with the highest integrity.

About Us

If you haven't heard of PICA Group, check us out:
, I think you'll be impressed. We have over 700 staff and 30 branches along the east coast, from Far North Queensland down to Tasmania. We're undergoing an exciting transformation, investing heavily in new products, technology and people initiatives - it's a great time to join. Still not convinced? Check out what our employees have to say about working at PICA on Glassdoor A 4.6 star rating is nothing to sneeze at.

What we can offer you!

• Flexibility - Hybrid work schedules working from home five days each fortnight
• A Day Off - On your birthday because you deserve it!
• Benefits - Paid parental leave, discounted health insurance, hospital excess coverage, discounted fitness memberships, and study leave, to name a few.

How to apply

If you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link. At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.

For up-to-date information about PICA Group, visit us:

You must have the right to live and work in this location to be considered for this opportunity.

It is PICA Group's policy not to accept speculative CV's from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.