Assistant Vice President, Fulfilment

About Bank of America
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and over 60 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management.

We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World
Our Asia Pacific team is spread across 23 offices in 12 markets.

We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities.

Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region's leading financial services companies.

Bank of America is committed to attracting, recruiting and retaining top diverse talent from across the globe.

Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business.

Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion.

Bank of America is an equal opportunities employer.
Position Description

The Australian Client Fulfillment team is responsible for the provision of new corporate and FI/NBFI client business onboarding, from the opening of local "
Corporate"
accounts through to multi country, multi product projects.

This client facing team supports the Bank's Sales partners to ensure the franchises' brand is maintained through effectively transitioning clients from their existing banks to Bank of America cash management and trade services.

Key Responsibilities

• As a strong team player work with the Manager and team to prioritize client requests to execute onboarding projects to deliver products and services in a "
  Speed to Market"
  methodology
• Partner with the Bank's Sales team to ensure client technical solutions are effectively scoped, advising clients on technical infrastructure/services where required
• Effectively manage multiple projects through Case Tracking disciplines completing within SLA timeframes.
• Timely responses to implementation and associated queries / requests from internal partners
• Conduct research and respond to clients in a timely manner and to include relevant internal partners where appropriate
• Master and utilize the many Bank systems to support the tasks associated with making the role a success
• Liaise with Global Transaction Services (GTS) support functions (Product, Legal, Compliance, Operations) to ensure the Fulfillment team's services are operationally and risk efficient
• Ensure a smooth transition for clients to the Bank's dedicated Service team
• Support and advise management on opportunities for the Fulfillment team's strategic and operational development
• Experienced professional and midlevel contributor, may also perform supervisory or junior level management role. Typically individual will have 4 or more years of experience.

Key Requirements

• Proven experience in a client facing, project management environment
• Strong communication skills both written and verbal
• Knowledge of Cash Management and Trade products
• Technical understanding of banking services, particularly online banking, 'Host to Host 'infrastructures and ERP systems
• The ability to maintain a customer focus whilst negotiating an international staff network
• An exceptionally strong desire to succeed in a challenging and demanding high performance environment

Job Band:
H5
Shift:
Hours Per Week:
38
Weekly Schedule:
Referral Bonus Amount:
0