Assistant Store Manager

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry-for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.
The Role:

It has never been a more exciting time to join the Mejuri team as we open our first store in Sydney, Australia! Our global retail team is growing more than ever, with stores opening across Canada, the US, Australia and UK. By the end of year, we will have 40 stores in our scaling retail network.
As our first Assistant Store Manager in Australia reporting into our Store Director, you are a charismatic leader with exceptional service and sales acumen. In this role, you will drive the growth and awareness of Mejuri in your store and the Australian market as we continue to expand!
You are passionate about leading teams and recognize the importance of leading by example, building motivation, and creating an environment that demonstrates the Mejuri values. You are the ultimate ambassador of the Mejuri brand;
accountable for creating a highly productive store environment in which we exceed customer expectations, and create an engaging and inclusive environment where employees are motivated and supported to do their best.
People:

• Validate and participate in the sourcing, assessment, and selection of talent to build the infrastructure necessary to sustain and grow our scaling business
• Validate and participate in the successful integration and onboarding of new talent to our store
• Ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management

Customer Experience:

• Lead by example and validate the quality of the in-store customer experience by communicating ,training, and upholding expectations on the team on Mejuri's Steps of Selling.
• Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
• Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.

Operations:

• Responsible for providing day-to-day support to store team to ensure all objectives are achieved, operational, brand and product standards are maintained &
  store teams are set up for success.
• Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
• Champion best practices and execute the maintenance of all store functions ensuring locations are able to operate seamlessly, on time and achieve the desired objectives &
  KPIs

What you'll bring to the team:

• Experience in high volume store in retail.
• Understanding of local market and requirements relevant to new store openings.
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses
• Demonstrated understanding of service excellence in a consumer environment.
• Deep local knowledge and informed of trends in retail, you're well connected, and you know how to navigate and grow your network to get the introductions you need.
• Desire to work in a fast paced, entrepreneurial environment -you understand the importance of experimentation and iteration.
• Bonus:
  you've opened a store from scratch.
• Bonus:
  you've worked at a start-up or fast growing company.

Benefits at Mejuri:

• A minimum of four weeks vacation, plus personal days and three religious observance days (for full-time employees)
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees.
• Semi-annual performance reviews.
• Internal coaching department and learning and development to support career growth and plans for everyone.

Along with our central mission and vision, we have guiding values that set the tone for where we're heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.
Our values are:

FIND A WAY We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly
RAISE THE BAR We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes
CUSTOMER OBSESSED We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions
EMPOWERED OWNERS We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example
JUST DO IT We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable
HUMILITY We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment
CURIOSITY We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress
DRIVE RESULTS set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated
Accommodation / Accessibility:

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Are you legally eligible to work in the country listed in this job posting, without the need for visa sponsorship?

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At Mejuri, it is our mission to cultivate and celebrate inclusivity across all levels of our organization &
throughout our candidate experience process, as well as represent the communities we serve. To stay true to creating a process that is reflective of your needs, we are gathering demographic data and kindly request your voluntary participation. We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment or affect your job application. You will also have the option to select "
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