Aps 6 Veterans Access Network Manager

The Department's Veterans' Access Network is the department's first point of contact for general client enquiries and interactions. Offices are located in state/territory capitals and other key locations, including regional and rural Australia. The Veterans' Access Network is a national work unit, providing high quality and professional services to the veteran community, which primarily consists of veterans and their families, current serving members and representatives of ex-service organisations.
The Veterans' Access Network Manager is responsible for managing front line client service delivery. This includes managing a team that deliver services in person at the Veterans' Access Network office, via the phone, email or online.
Duties

The Department's Veterans' Access Network is the department's first point of contact for general client enquiries and interactions. Offices are located in state/territory capitals and other key locations, including regional and rural Australia. The Veterans' Access Network is a national work unit, providing high quality and professional services to the veteran community, which primarily consists of veterans and their families, current serving members and representatives of ex-service organisations.
The Veterans' Access Network Manager is responsible for managing front line client service delivery. This includes managing a team that deliver services in person at the Veterans' Access Network office, via the phone, email or online.
Duties

Eligibility
Notes
This recruitment process is being used to fill an ongoing position. For more information about the role, please see the Candidate Information Pack.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme;
declare you have a disability;
and meet the minimum requirements for the job. For more information visit:

Candidate Information Pack

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