Administration Team Leader - Emergency Department

The Emergency Department are looking for an Administration Team Leader to join their team. Metro South Health is Australia's first digital health service and one of the largest and in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population. Metro South Health is situated in the South-East corner of Queensland from the Brisbane River in the north to the Redland City Council in the east, and to the Scenic Rim Shire down to the border of New South Wales in the south-west.

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands and the Scenic Rim. We operate five major hospitals and a range of community, specialty and state-wide healthcare services. We are renowned for teaching and research excellence.

We are truly dedicated people who care about our community. We come to work to make a difference. We save lives, changes lives and make the world a better place. We overcome the many challenges that come our way by going above and beyond and achieve the best possible outcomes by working together. We are bold, innovative, collaborative, inspiring.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation and family responsibilities to apply.

We are committed to creating a diverse and inclusive workplace for our people and our community.

We are part of and proud of the community we serve. We are better together.

Join us at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.

About the Role

• Assist staff and patients and visitors in the work unit as requested and respond to general customer inquiries over the phone, email and in person utilising excellent customer service skills and providing courteous professional services.
• Lead and support the Emergency Admin team by developing and maintaining a highly compatible and supportive working team environment.
• Review work practices and develop procedural guidelines for the local team to ensure best practice. Resolving day to day operational issues within the team by identifying and managing and planning contingencies with an ability to recommend and implement changes to improve service delivery.

Find out about the role in more detail and how to apply in the attached Role Description.

Our values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.

We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.

As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Applicants are encouraged to apply online;
please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity, including making any reasonable adjustments to support you through the recruitment process.