Administration Assistant

JOB DESCRIPTION
About the Role
Team Global Express is currently seeking a lively, friendly, and driven individual eager to join our Administration Team on a Full Time Fixed Term Contract (6 Months) at our Toowoomba Location. This role offers you the opportunity to engage with our everyday customers and clients, addressing their concerns and providing quality outcomes and solutions. You'll handle customer interactions through the phone, email, and chat, ensuring every issue is resolved swiftly.
Key Responsibilities and Job Requirements
Address all customer queries promptly and professionally.
Utilise CRMs and tracking systems systems in order to track customer freight and resolve queries
Manage customer queries across multiple businesses within Team Global Express such as Palletised Express, Priority and IPEC
Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
Educate customers on how to use our self-service platforms effectively.
Liaise frequently with on site staff and proactively build relationships with key operations staff in order to resolve any customer queries or requests
Precise data entry skills and excellent attention to detail
Must work well under pressure in a fast-paced environment and have the ability to prioritise tasks
Previous experience in logistics, including pallets and manifesting is advantageous
About Team Global Express
Providing superior customer experiences and operational excellence, Team Global Express is Australia’s largest intermodal logistics provider. An Australian owned business (established in 1888), we employ over 10,000 employees across over 150 locations. We build unique, innovative and tailored solutions across road, rail, air and sea;
providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.
Diversity and Inclusion
We celebrate difference.
Why Team Global Express - Team Global Express
We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.
As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.
To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.
It’s never been a more exciting time to join our team.
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.