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Typical interview questions could be: What troubleshooting steps do you take when resolving a technical issue? How do you prioritise multiple requests from users? Can you describe a time when you turned a frustrated user into a satisfied one? What tools or software do you commonly use for help desk support? How do you stay updated on new technologies and software? How do you handle situations where you don’t know the answer immediately?
Some of the companies hiring for help desk specialist job are: CourseFinder Australia Pty Ltd, Aristocrat Gaming, Uber eats, BaptistCare NSW & ACT, Influencing, National Library of Australia, Dreamstravelcr, The Salvation Army.
  1. Jobs in Australia
  2. Help desk specialist jobs in Australia